Chief Software Architect

Join to apply for the Chief Software Architect role at Masabi. At Masabi, we’re driving the fare payment revolution, powering the journeys of millions worldwide. We build fare‑collection platforms that allow riders to seamlessly buy and present tickets for public transport via mobile phones, ticket machines, or by tapping their bank card. Role Masabi is hiring a Chief Architect—a collaborative, hands‑on technical leader—to guide our architectural strategy and shape the future of our multi‑tenant SaaS platform. You’ll be our go‑to technical partner: trusted for clarity, systems thinking, and the ability to bring people along. Working closely with our CPO and VP of Engineering, you’ll ensure our architecture supports scale, resilience, and developer experience while staying grounded in day‑to‑day delivery. You’ll lead and mentor our team of Principal Engineers, embed clear architectural standards, and champion the thoughtful adoption of AI/ML across our platform and engineering practices. Location This is a remote leadership role, only open to candidates based in Canada (Eastern Time Zone). Occasional travel may be required for planning sessions, strategic customer engagements, or team events. Responsibilities Shape and evolve our architectural vision and principles Guide the direction of our SaaS platform, with a focus on AI, data, and scale Embed reliability, security, and performance into core design decisions Stay engaged with the stack, driving standards, not bottlenecks Support confident delivery across squads through partnership and alignment Champion Data and AI development, guiding standards, contributing to code, and enabling scalable, responsible implementation Guide responsible implementation and tooling adoption Help teams identify AI‑powered capabilities that can scale Team & Technical Influence Mentor and coach Principal Engineers and foster cross‑team alignment Collaborate with Product and Engineering leadership to align platform strategy with technical sustainability and scale Promote inclusive, technically excellent, and sustainable delivery culture Security & Compliance Work with platform and security teams to meet standards (SOC2, ISO27001, PCI) Embed secure‑by‑design and observability practices Our Stack AI Tools: JetBrains Junie, GitLab Duo, CodeRabbit, ChatGPT, Gemini, Microsoft Copilot, Amazon Q About You Hands‑on, empathetic technical leader, experienced in distributed systems, platform‑scale SaaS, and architectural ownership Someone who thrives in cross‑functional environments and can communicate clearly with engineers, product managers, and commercial stakeholders alike Experience working in high‑availability, regulated, or security‑conscious environments Passionate about AI/ML and data‑driven engineering, whether in product, tooling, or ops Mentored senior engineers and driven technical alignment in growing orgs Someone who leads with empathy, humility, and pragmatism Desirable Mobility, fintech, or fare payments experience Platform re‑architecture or M&A exposure Open‑source or architecture community involvement Diversity & Inclusion We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions. Why Join Masabi? Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are. Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey. Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load. Ready to Join Us? We’re already powering journeys – are you ready to join us? #J-18808-Ljbffr