Memory Care Manager

Apply for the Memory Care Manager role at Sunrise Senior Living. Be among the first 25 applicants.When you join Sunrise Senior Living you will use your unique skills to empower residents to live longer, healthier, and happier lives. Build meaningful relationships with residents, their families, and team members, and gain joy in serving others.Job OverviewThe Memory Care Manager is responsible for providing overall leadership and management of the reminiscence neighborhood. Responsibilities include promoting excellence in resident care in accordance with each resident’s Individualized Service Plan (ISP), programming, providing outreach and support to families, using the Family Resource Library, and staying current on Alzheimer’s disease information. You will champion the designated care manager concept throughout the neighborhood, assist in recruiting, hiring, and training team members, complete staffing, scheduling and timekeeping review, recognize and engage staff, and manage performance.Resident Care and ProgramsPlan, organize, develop, and lead the overall operation of the reminiscence neighborhood(s) in accordance with federal, state/provincial, and local laws, and Sunrise Senior Living standards, guidelines, and regulations.Champion the Resident Centered model and deliver quality care.Act as community champion in reminiscence programming and activities.Partner with the Activities and Volunteer Coordinator to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Care Managers are actively involved and engaged with activities.Design, schedule, and facilitate the reminiscence program incorporating Life Skills and focusing on creating pleasant days, including a variety of dementia appropriate activities.Partner with the Resident Care Director to ensure that residents clinical needs are addressed.Review, prior to move‑in, the resident’s preferences and needs and schedule the Family Meeting to discuss the Resident Profile.Facilitate the ISP and Daily Assignment Sheet development to ensure excellence in service delivery, safety, hydration, and resident engagement in Life Skills programming.Support the RCD with the assessment process to determine levels of care and staff.Oversee planning for family events and services.Exercise discretion and independent judgment in performing and evaluating residents’ needs.Partner with the dining service coordinator to ensure meeting individualized resident needs and preferences and participate in the dining experience daily.Understand resident changes in condition and take appropriate action including communication to family.Review clinical alerts to document and learn about pertinent information and any resident’s physical and behavioral changes.Establish a cooperative relationship with the local Alzheimer’s Association chapter or other Alzheimer’s advisory organization.Facilitate network contacts and arrange for speakers from community groups and organizations to provide educational support for families of the residents and serve as the liaison with the community Alzheimer’s specialists.Ensure monthly family support group meetings are planned and facilitated.Partner with RCD to ensure Sunrise clinical indicators are met and are below established benchmarks in restraint‑free environment, weight management, anti‑psychotics, and behaviour management.Quality Assurance and Regulatory ComplianceEnsure that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards as it pertains to resident care and services.Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for regulatory compliance.Develop a thorough working knowledge of current and evolving state/provincial laws, regulations, policies, and procedures dictated for residents and ensure compliance.Partner with leadership team to ensure and promote community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements.Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.Financial ManagementAssist in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.Understand and manage the department budget to include labor and other expenses and its impact on the community’s bottom line.Review monthly financial statements and implement plans of action for deficiencies.Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.Coordinate with the community team to achieve maximum staff economies and cross‑training when applicable.Understand the internal cost associated with all Sunrise resident care programs.Training, Leadership and Team Member DevelopmentManage the department, including recruiting, hiring, supervising, training, coaching, and disciplining.Partner with Business Office Coordinator to ensure completion and compliance of all required team member paperwork.Deliver and participate in Sunrise University Training and self‑study programs during the required timeframe.Provide monthly continuing education to team members based on community needs.Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.Complete team member staffing and scheduling according to operational and budgetary guidelines.Review time‑keeping practices and payroll reports daily to ensure all hours worked are recorded and appropriately paid.Conduct timely performance appraisals with meaningful conversations.Hold team accountable, correct actions when necessary, and document.Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.Keep abreast of professional developments in the field by reading and attending conferences and training sessions.Maintain compliance in required training and all training required by province or other regulatory authorities.Perform other duties as assigned.Core CompetenciesAbility to handle multiple priorities.Ability to delegate assignments to appropriate individuals based on skills, roles, and interests.Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.Competent in organizational and time management skills.Demonstrates good judgment, problem‑solving, and decision‑making skills.Experience and QualificationsCollege degree preferred.One (1) year supervisory experience preferred; experience in dementia care, hiring staff, coaching, counseling, performance management, and daily operations supervision.College degree or supervisory/management experience may be required by state/provincial requirements.Any additional state or provincial specific requirement that may apply.Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications.All Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times.Benefits and CompensationMedical, Dental, Vision, Life, and Disability Plans.Retirement Savings Plans.Employee Assistant Program / Discount Program.Paid time off (PTO), sick time, and holiday pay.myFlexPay offered to get paid within hours of a shift.Tuition Reimbursement.In addition to base compensation, Sunrise may offer discretionary and/or non‑discretionary bonuses. Eligibility to receive such a bonus depends on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).Accessibility For Ontarians With Disabilities ActUpon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact Talent.Acquisition@sunriseseniorliving.com #J-18808-Ljbffr