Collections Specialist

Who We Are Since 2007, Geoforce has been an industry leader in GPS tracking, providing reliable solutions for over 250,000 assets across 90+ countries. Our comprehensive platform combines rugged GPS devices with advanced software, supported by global satellite and cellular networks. From vehicles to heavy equipment, we deliver the visibility and control businesses need to optimize operations. Trusted by industry leaders like Southwest Airlines, DHL, and SLB (Schlumberger), Geoforce is the go‑to partner for smarter asset management. Learn more at www.geoforce.com. As a rapidly growing company committed to technology innovation and delivering high value services to its clients, Geoforce is constantly looking for high integrity, well‑rounded professionals who thrive on challenges, are fascinated by technology, exhibit passion and pride, and don't mind rolling up their sleeves to get a job done. What We Need We are looking for a hard‑working and detail‑oriented individual to join our accounting team as a Contract Collections Specialist. This Collections Specialist will support the Accounts Receivable Team. They will play a key role as a contractor in the Accounting & Finance department, aiding in the daily, weekly, and monthly collections process. The focus of this job is to work closely with customers, sales, support teams, and billing teams to resolve payment issues and past due balances, and to follow the proper procedures outlined by the Accounts Receivable Manager. Job Duties Correspond with internal staff and customers to resolve inquiries. Contact customers to secure payment information, address disputes, and/or provide necessary backup and documentation as required until full debt is closed. Form collection strategies to mitigate customer objections to making timely A/R payments. Investigate and resolve billing discrepancies or misapplied cash transactions. Review all credit balances, refunds, and adjustments, and apply adjustments and/or corrections to corporate billing records. Arrange for payment of outstanding and late accounts; elevate transfer to proper authorities as necessary. Investigate collection problems and advise customers on corporate A/R policies and procedures. Build working relationships with internal departments to resolve customer disputes in a timely manner. Recognize improper billing through research and rectify if possible. Maintain accurate customer files with all applicable correspondence and report to Management on status as required. Credit card payment processing. Ensure the strict confidentiality and privacy of financial transactions as they relate to the organization and its customers. Knowledge and Skills Strong diplomatic, negotiation, and conflict resolution skills in order to handle late payments and delinquent accounts. Possesses a strong knowledge of collections and general understanding of accounting functions. Strong organizational skills and attention to detail. Ability to multitask and prioritize effectively and meet deadlines, i.e., strong operational mindset. Ability to accurately calculate, post, correct, and manage customer account records. Must possess a high level of moral judgment for handling confidential information and monetary transactions. Able to perform simple to moderate account reconciliations. Effective attention to detail and a high degree of accuracy. Strong work ethic and positive team attitude. Excellent teamwork and team‑building skills. Able to communicate effectively both verbally and in writing. Strong problem identification and problem‑resolution skills. Strong computer skills. Education and Work Experience 1-2 years of relevant collections experience. Bachelor’s degree in Accounting or related field preferred. Experience with NetSuite or similar accounting systems preferred. Proficient in Microsoft Excel and Word applications. #J-18808-Ljbffr