CCAI Developer
3 weeks ago
Location: REMOTE / Richmond Hill, OntarioThis job allows you to work remotely.ResponsibilitiesDesign and maintain advanced Dialogflow ES/CX agents, including the development of multi-turn conversational flows, intents, entities, and fulfillment logic for voice and chat experiences.Craft effective and natural conversational scripts, optimized for accurate Natural Language Understanding (NLU) and resilient error handling strategies.Deploy and manage Google Cloud Contact Center AI (CCAI) for both chatbots and voice assistants, ensuring seamless customer engagement across channels.Connect Dialogflow ES/CX and CCAI to enterprise backend systems via APIs to enable end-to-end automation and data sync.Conduct user research and analyze interaction data (e.g., chat transcripts, performance logs) to uncover pain points and drive iterative improvements to the conversational experience.Must Have Skills3–5 years of hands-on experience with Dialogflow CX, IBM Watson, or Amazon Lex, including deployment, optimization, and maintenance of production-grade virtual agents.Strong understanding of Natural Language Understanding (NLU), Natural Language Generation (NLG), and Large Language Models (LLMs).Proficient in Programming Languages - Strong skills in Python are often used for Dialogflow CX fulfillments and integrations.Background in conversational design, UX writing, or content strategy with a focus on human-AI interaction.Familiarity with conversation analytics (e.g., Confusion matrix, containment rate, deflection rate) and ability to apply insights to improve performance.Proficient in visualizing conversational flows using tools like Figma and Miro.Experience with tuning to enhance agent performance.Exceptional written and verbal communication skills, with the ability to craft natural, empathetic, and brand-aligned dialogue.Preferred AttributesBilingual English/FrenchDemonstrated portfolio of Conversational AI projects.Ability to manage multiple projects concurrently with a focus on detail and excellence.Analytical mindset with strong problem-solving abilities to identify and resolve conversation-related issues.Team-oriented with strong collaboration skills across both technical and non-technical teams.Strong mentorship skills and a willingness to support and elevate other team membersEducationBachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, Linguistics, Cognitive Science, or a related field. #J-18808-Ljbffr
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CCAI Developer
3 weeks ago
Richmond Hill, Canada GuruLink Full timeLocation: REMOTE / Richmond Hill, Ontario This job allows you to work remotely. Responsibilities - Design and maintain advanced Dialogflow ES/CX agents, including the development of multi-turn conversational flows, intents, entities, and fulfillment logic for voice and chat experiences. - Craft effective and natural conversational scripts, optimized for...
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Sr Manager
4 weeks ago
Montreal, Canada Bell Full time1 week ago Be among the first 25 applicants 143K+|| Technical Talent Acquisition|| Leading with Empathy| Making Hiring more Human || Ex-VISA, Fiserv, Dh & UHG(Optum) Req Id: At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the...
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Sr Manager
4 weeks ago
Montreal, Canada Bell Full time1 week ago Be among the first 25 applicants 143K+|| Technical Talent Acquisition|| Leading with Empathy| Making Hiring more Human || Ex-VISA, Fiserv, Dh & UHG(Optum) Req Id: 426642 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in...
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Sr Manager
4 weeks ago
Mississauga, Canada Bell Canada Full timePress Tab to Move to Skip to Content LinkSelect how often to receive alerts (in days): Create alertSelect how often to receive alerts (in days):At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital...
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Sr Manager
4 weeks ago
Mississauga, Canada Bell Canada Full timePress Tab to Move to Skip to Content Link Select how often to receive alerts (in days): Create alert Select how often to receive alerts (in days): At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital...
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Sr Manager
4 weeks ago
Mississauga, Canada Bell Canada Full timePress Tab to Move to Skip to Content Link Select how often to receive alerts (in days): Create alert Select how often to receive alerts (in days): At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital...
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Sr. Manager, Google CCAI
4 weeks ago
Mississauga, Canada Bell Full timeA leading telecommunications company is seeking a Senior Manager to lead the Google CCAI & CCaaS Center of Excellence. You will drive the development of contact center solutions, ensuring customer satisfaction while fostering team growth. The ideal candidate has substantial experience in AI and cloud contexts, strong leadership skills, and a collaborative...
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Sr. Manager, Google CCAI
4 weeks ago
Mississauga, Canada Bell Full timeA leading telecommunications company is seeking a Senior Manager to lead the Google CCAI & CCaaS Center of Excellence. You will drive the development of contact center solutions, ensuring customer satisfaction while fostering team growth. The ideal candidate has substantial experience in AI and cloud contexts, strong leadership skills, and a collaborative...
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CAI Bot Senior Developer
4 weeks ago
Halifax, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Cognizant Full timeJoin to apply for the Cognigy Bot Senior Developer role at Cognizant. About The Role As a Cognigy Bot Senior Developer, you will make an impact by designing and implementing intelligent automation solutions that enhance customer engagement and operational efficiency. You will be a valued member of the Technology & Engineering team and work collaboratively...
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Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience. - 3 years of experience project managing and delivering technical solutions. - Experience in cognitive AI, NLU, speech to text, text to speech and machine learning. **Preferred qualifications**: -...
