Customer Support Specialist

3 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Medchart Full time

Customer Support Specialist (Remote 6 Month Contract) We are on a mission to revolutionize health data accessibility, empowering individuals to securely share their information with trusted businesses while maintaining full control, security, and choice. By improving the portability of health data, we are breaking down barriers and driving better life outcomes. Join us in transforming the industry and making an impact on millions - including yourself. Responsibilities Resolve inbound provider, customer, and patient inquiries Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts Responsible for ensuring the voice of the customer is being heard Use email, chat, and phone to engage with requesters and resolve concerns within our service standard Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner Build and maintain strong customer relationships Communicate Marble's product clearly to external and internal stakeholders Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction Report on internal and external barriers and create action plans to resolve these barriers Required Skills & Experience 1-2 years of customer support experience Exceptional written and verbal communication skills Demonstrated behaviors that reinforce Marble's values: Hunger, Humility, and Care Bonus Experience Experience in medical tech support Bilingualism is an asset What Marble Offers An opportunity to have an outsized impact at an early‑stage technology company focused on solving critically important and valuable consumer healthcare data challenges Amazing culture powered by an inspired, highly collaborative team that believes in Marble core values: Hunger, Humility, and Care Excellent visibility, growth, and personal development potential Successful candidates will be asked to undergo a background check. Marble is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr

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