Customer Support Specialist
2 weeks ago
Customer Support Specialist (Remote in BC)EMPLOYER: RecollectiveJOB DESCRIPTION:Who We AreRecollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities. Launched in 2011, Recollective is recognized at number eight in the 2023 GRIT50 ranking of the world’s top fifty most innovative suppliers in the market research industry. Thousands of the world’s most innovative market research agencies and enterprises choose Recollective.As a fast growing tech company headquartered in Ottawa, Canada, we have very ambitious goals and we’re not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply todayAs a Customer Support Specialist, you are a Recollective software expert and highly effective communicator, able to both educate and rapidly execute solutions for our global customers.You will interact with customers every day by email, phone or live video session to provide technical consultation support. That might include functionality or other product inquiries, conducting platform pre-launch check reviews or impromptu online sessions to develop effective workaround solutions to meet their research needs.If you love problem solving and take pleasure in delivering exceptional service, we invite you to take the first step in applying for this position. Throughout the hiring process, you’ll have the opportunity to meet our team and learn more about the job to ensure this is the right step forward in your career path.Role ResponsibilitiesManage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platformProvide technical support/troubleshooting for customer inquiries and escalate cases to appropriate internal teams as requiredAssist customers in achieving successful outcomes with Recollective through project reviews and tailored guidance.Provide discrete in-app support during live research sessions for customersDocument customer experiences and formal feedbackSupport and collaborate with Recollective's product and sales teamsContribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as neededRequired Skills and ExperienceAbility to accurately problem solve by understanding a work-related problem or situation, and taking action to resolve it appropriatelyThis role requires strong written and verbal communication skills in English. Preference will be given to candidates who are also fluent in Spanish or FrenchCandidates must be able to demonstrate a minimum of 2 years experience working in a customer-facing roleA post-secondary degree or diploma in any field of study would be preferredAbility to empathize with the customer and provide an exceptional support experienceExperience leading live video and screen sharing sessions is an assetSelf-starter that is able to work unsupervised, effectively and committed to continuous learningLocationThis position is open to all applicants located in British Columbia and willing to work within the Pacific Time Zone. While we welcome applications from across the province, we have a strong preference for candidates located in or near the Greater Vancouver Area.The working hours for this role will alternate between 9:00 AM - 5:00 PM (PDT) and 11:00 AM - 7:00 PM (PDT), with the majority of work hours falling within the 9:00 AM - 5:00 PM (PDT) timeframe.Remote in British Columbia #J-18808-Ljbffr
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Customer Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full timeAre you passionate about providing exceptional customer support? Do you thrive in a remote work environment where you can make a meaningful impact? If so, The Elite Job is looking for a dedicated Customer Support Specialist to join our team and ensure our clients receive unparalleled assistance.About Us:The Elite Job is a renowned industry leader known for...
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Customer Support Specialist
3 weeks ago
Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full timeJob SummaryThe Elite Job is seeking a proactive and empathetic Customer Support Specialist (Remote) to join our fast-growing, customer-centric team. As the first point of contact for our valued clients, you will play a vital role in delivering exceptional support experiences through multiple communication channels. Your primary mission will be to resolve...
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Customer Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada User Testing Company Full timeCustomer Support Specialist page is loaded## Customer Support Specialistremote type: Remotelocations: Remote - British Columbia: Remote - Albertatime type: Full timeposted on: Posted Todayjob requisition id: R-100927We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences...
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Customer Support Specialist
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Loopio Full timeTake your career to new heights with Loopio! Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious have grit and are eager to grow and build their careers. At Loopio we genuinely...
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Bilingual Customer Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada DataAnnotation Full timeOverviewWe are looking for a Bilingual Customer Support Specialist to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert level of linguistics. You will have conversations in both German and English...
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Customer Support Specialist
2 weeks ago
Vancouver, Toronto, Montreal, Calgary, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Flashfood Full timeJob title : Customer Support Specialist Location : Canada and USA Who we are Flashfood is a marketplace app that connects grocery retailers with shoppers. Grocers post items nearing their best‑before dates like fresh produce meat and bakery goods at discounted prices helping them recover costs and attract new shoppers. Shoppers get great deals on quality...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Loopio Full timeA progressive SaaS company is seeking a Customer Support Specialist to join their remote team. In this role, you'll respond to support tickets and assist customers with troubleshooting. Candidates should have at least 1 year of experience in a customer-facing role with a passion for helping others. The position offers flexible working hours and a supportive...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Better Group Full timeA health and wellness tech company is seeking a Customer Support Specialist to provide exceptional service to customers. The role allows for remote work with flexible hours, focusing on problem-solving and customer training. Ideal candidates should have 2-4 years of experience, excellent communication skills, and a customer-first mindset. Join a passionate...
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Customer Service Systems Support Specialist
7 days ago
Unity, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ont, Canada Unity World Headquarters Full timeCustomer Service Systems Support SpecialistJoin to apply for the Customer Service Systems Support Specialist role at Unity World Headquarters.Position SummaryThe Customer Service Systems Support Specialist provides day-to-day technical and operational support to the Customer Care and Fulfillment teams. This role ensures that all customer service applications...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada User Testing Company Full timeA leading customer insight firm is seeking a Customer Support Specialist to provide exceptional service remotely from British Columbia. This role requires strong troubleshooting skills, professional communication, and a proactive customer-oriented approach. Candidates should have a Bachelor's degree or equivalent experience and be comfortable working with...
