Customer Quality and Continuous Improvement Specialist
3 weeks ago
The Opportunity:
Our client, a leading manufacturing company based in Burlington, is seeking to hire a Customer Quality and Continuous Improvement Specialist to join their growing team This role will drive continuous improvement and implement group and plant corrective and preventative actions (CAPA) in order to reduce customer complaints and improve customer satisfaction. The ideal candidate will enjoy the challenge of working in a fast-paced manufacturing environment and possess strong project management skills and excellent external and internal customer relationship skills.
What You’ll Be Doing:
- Management of customer complaints, including liaising with the department responsible for the defect, Customer Service Leads, and the customer directly
- Perform root cause analysis (RCA), provide 8D and investigation summary reports
- Respond to customer requests for information and completion of customer questionnaires
- Represent the Quality department and support Technical Service Representatives during customer site visits for troubleshooting issues or line trials
- Support internal audits with direct responsibility for commercial/customer audits
- Create/revise work instructions based on quality improvement initiatives
- Plan, lead and support continuous improvement initiatives and Kaizen events based on waste elimination
- Gather and analyze quality performance data utilizing Qlikview, Real SPC, Excel and other tools
- Identify process inefficiencies and execute process improvement projects
- Track and communicate projects for visibility across the plant and teams
- Drive Group CAPA and Cluster initiatives
- Create and implement best practices for each respective area and share with other teams
- Drive standardization activities in the plant (e.g. production, processes, office)
- Train others internally in Continuous Improvement Tools and Methods
- Implement and support 5S systems via monitoring and audits
- Support the organization in the deployment of Lean tools (e.g. waste/non value added elimination, 5S, SMED, value stream mapping, layout improvements, cycle time studies, standard work documentation etc.)
- Ensure that all work undertaken is carried out safety and without injury
What You’ll Need To Be Successful:
- B. Sc. in Industrial, Mechanical Engineering, Manufacturing Engineering/Technology and/or Quality Assurance/Management
- Black Belt certification in LEAN/DMAIC methodologies from an accredited provider an asset
- A minimum of 3 years of experience in a fast paced, manufacturing environment with a plastics background preferred
- Demonstrated experience in Lean Manufacturing, Quality Principles, 5S, best practices, process documentation and standard work documentation
- Minimum 2 years of project management experience
- Familiarity with injection molding and secondary processes preferred
- Ability and willingness to travel within Canada and Internationally
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