Lead Cashier i

OverviewWe believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.Job TitleLead Cashier IResponsibilitiesCreate a lasting impression – greet the customer with a smile and eye contact and offer your name.Interact genuinely and naturally with the customer.Act as an ambassador to the Insider Program.Engage customer in verbal and non‑verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader).Read cues and determine customer’s needs.Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality.Perform cashier end of shift audits in partnership with store management.Verify/approve/complete return process in accordance with Policy.Ensure repairs are processed in accordance with Policy in partnership with management.Ensure all damaged/scrap returns are labeled and ticketed in partnership with management.Assist in training and development of Cashiers in partnership with management.Monitor and report any equipment issues to management.Maintain SKU integrity.Maintain Cashwrap organization and cleanliness.Suggest multiple add‑ons and sell gift cards.Maintain media and cash accurately and in compliance with Policy.Deliver product purchases to the customer appropriately.Qualifications1–3 years of previous cashier experience in a luxury retail service environment preferred.High school diploma or equivalent; college degree preferred.Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.Competencies for All EmployeesCourage – doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback to others.Creativity – comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services.Dealing with Ambiguity – can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture.Drive for Results – can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented.Interpersonal Savvy – relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; uses diplomacy and tact.Learning on the Fly – learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement.Competencies for All People ManagersStrategic Agility – sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective.Developing Direct Reports and Others – provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals.Building Effective Teams – blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes.Equal Opportunity EmployerTapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and legal requirements. Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. For accommodation, contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com. #J-18808-Ljbffr