Customer Experience Associate

Customer Experience Associate (Future Opportunities - Stoney Creek, Grimsby) Join to apply for the Customer Experience Associate (Future Opportunities - Stoney Creek, Grimsby) role at TD Securities. Work Location: Stoney Creek, Ontario, Canada Hours: 15 hours per week Line Of Business: Personal & Commercial Banking Pay Details: 22.00 - 27.21 CAD per hour Job Description: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. In this role, you will: Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence. Job Requirements: High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet. A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities. A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the bank, those we serve, and the economies we support. Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Additional Information: This job opportunity is subject to provincial regulation for employment purposes. Language Requirement (Quebec Only): Sans Objet. Accommodations: Your accessibility is important to us. Please let us know if you’d like accommodations to help you participate throughout the interview process. We look forward to hearing from you #J-18808-Ljbffr