Quality Assurance Coordinator

Quality Assurance Coordinator (Kinesiologist or other health) Clinical Quality Assurance Coordinator (Kinesiologist or related healthcare position) Location: Remote, NS or ON Status: Permanent full-time Are you a healthcare professional with leadership experience looking for a change? Lifemark Health Group is seeking a healthcare professional to perform Quality Assurance work. This is a remote position with potential for in-person meetings on a monthly or quarterly basis. This is an opportunity to be a member of an exciting and truly interdisciplinary care network, supporting the assessment and treatment of workers with the Workers Compensation Board of Nova Scotia. The Workers’ Compensation Board of Nova Scotia provides workplace injury insurance to workers and employers in Nova Scotia. We are actively recruiting a dynamic individual to perform clinical quality assurance, who would be responsible for facilitating exceptional written communication to our customers. This role is pivotal in supporting best practices with clinical team members to achieve highest quality rehabilitation care for our participants. The Clinical Quality Assurance position is responsible for supporting the delivery of high-quality services, accomplished through ensuring all written communication to customers reflects professional, well-documented recommendations and outcomes, supported by clinical findings. Position requires one to be highly organized with meticulous attention to detail, analytical in thinking, and to possess problem‑solving skills. Superior verbal and written communication skills are required, framed with a solid knowledge and appreciation for the requirements of regulated health professionals servicing third‑party funders. Responsibilities Timely review of clinical reports and forms for quality, continuity, consistency and clinical outcome within scope of program Ensuring reports are consistent with legislative requirements and customer standards Liaising with clinicians to discuss reports, provide guidance and feedback as required Timely completion of administrative tasks within web‑based systems to allow for tracking and ultimately submission of quality reporting Communicating with program teams on relationship management, clinical triage, as applicable Assisting clinical staff on the formulation of recommendations, delivery of program standards Maintaining accurate records utilizing web‑based tracking systems to monitor key performance indicators Required Qualifications 2+ years of experience in the rehabilitation industry University degree in a relevant healthcare domain Clinical/rehabilitation experience delivering interdisciplinary care, conducting FCEs, clinical physical medicine or mental health evaluations considered an asset Solid working knowledge of Office suite, EMR and ability to learn and navigate new systems Superior problem‑solving capabilities & written and verbal communication Excellent interpersonal skills to maintain customer relationships with client companies, patients and internal stakeholders Possess exceptional organizational skills, a strong work ethic, the ability to take initiative Ability to prioritize to achieve program service standards High level of confidentiality and awareness of privacy requirements Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self‑identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent@lifemark.ca. Seniority Level Entry level Employment Type Full-time Job Function Health Care Provider, General Business, and Customer Service Industries Wellness and Fitness Services #J-18808-Ljbffr