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Bilingual Case Manager

2 months ago


Montreal, Canada Sun Life Financial Full time
p>Bilingual Disability Case Manager

Location: Montreal, Quebec (hybrid)

Time Type: Full-time

Posted On: 2 Days Ago

Job Requisition ID: JR00104437

You are as unique as your background, experience, and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families, and communities around the world.

Job Description:

Start Date: February 17, 2025

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

We are responsible for managing disability claims to resolution. p>

  1. Determine eligibility to short and long-term disability, salary continuance benefits, and assess claims.
  2. Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning.
  3. Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions, and limitations.
  4. Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
  5. Analytical and detail-oriented, especially with complex claims and contracts.
  6. Great communicator with authentic care and empathy.
  7. Comprehensive training program with virtual classroom and ongoing learning to be set up for success.
  8. Sustainability commitments to create a cleaner, more inclusive, and sustainable future for our communities.
  9. We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, including:
  10. Retirement & stock investment.
  11. Pay for performance reward.
  12. Paid vacation based on experience and additional days to support family care and personal emergencies.

Curious about the day-to-day of a Sun Life Disability Case Manager? p>

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. p>

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. p>

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.p>

At Sun Life, we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Job Category: Claims - Life & Disability

Posting End Date: 12/01/2025

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.