Mental Health Case Manager

2 days ago


Montreal, Quebec, Canada Teladoc Health Full time

Teladoc Health, a global leader in virtual care, is seeking a highly skilled Mental Health Case Manager to join our team. This role requires a unique blend of clinical expertise and exceptional communication skills to deliver top-notch support to individuals struggling with mental health challenges.

Job Summary

We are looking for a dedicated professional with 5+ years of experience in a medical environment to serve as a case manager for members during their Mental Health program participation. As a Mental Health Case Manager, you will ensure the highest possible member experience by providing proactive communication on case progression and next steps.

Key Responsibilities

  • Clinical Support: Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho-social model.
  • Case Management: Serve as the case manager for members during their Mental Health program participation, ensuring the highest possible member experience and proactive communication on case progression and next steps.
  • Communication: Provide technical and case support to Teladoc clinicians, facilitate expedited procurement of member medical records, and assist members to implement treatment.
  • Education and Training: Provide training and education to members, third-party partners, and internal teams on various subjects, from administrative tasks to in-depth topics related to the Mental Health program.

Requirements

  • Bachelor's or Master's Degree in Social Work, Nursing, Occupational Therapy, or a related field
  • 5+ years of experience in a professional office environment, preferably in a hospital, physician practice, or other medical environment
  • Bilingual fluency (written and verbal) in English and French is an asset

About Us

Teladoc Health is a pioneer in virtual care, serving millions of people worldwide. We are committed to delivering high-quality, personalized care to our members. Join our team and be part of a mission that makes a meaningful difference in people's lives.



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