ServiceNow ITAM Technical Consultant

Join to apply for the ServiceNow ITAM Technical Consultant role at SoftwareOne. Job Summary The ServiceNow ITAM Technical Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions on the ServiceNow platform. The solutions must align with industry best practices, ensure upgradeability and stability, and deliver clear communication to clients and stakeholders. Role & Responsibilities Design, configure, and deploy ServiceNow modules using industry best practices and standards. Provide technical and thought leadership in system integration and application development, promoting best practices in both areas. Contribute to the technical direction, recommend and design solutions that leverage ServiceNow best practices and out‑of‑the‑box functionality. Create and maintain internal artifacts and deliverables to ensure they meet solution requirements. Prepare and maintain technical specifications, architecture diagrams, system documentation, and manuals. Troubleshoot production and test issues, perform root‑cause analysis, recommend corrective action, and drive resolution efforts. Assist teams with associated technical and process activities. Maintain instance integrity and security according to ServiceNow best practices. Act as a subject‑matter expert (SME) for all application suites relevant to their product line. Provide mentorship and project oversight to ServiceNow developers and junior technical consultants. Contribute to sizing and scoping of product‑line projects. Success Criteria Delivery of stable, scalable, and compliant ITAM solutions with minimal post‑deployment issues. Positive stakeholder feedback and alignment of ITAM processes with strategic objectives. Audit‑ready documentation and consistent adherence to governance standards. Achievement of the chargeability goal established by management. Active CSA certification and progress toward additional relevant certifications (e.g., ITSM, CIS‑SAM, CIS‑HAM), maintaining credential status as required by the ServiceNow Certification Maintain Program. Organizational Alignment The role will report to the ServiceNow Technical Team Lead. The technical consultant will actively support the development of associate technical consultants. What We Offer Generous pay with bonus structure Independent environment with minimal red tape, allowing empowered decision‑making Substantial benefits package including: full suite of medical coverage (A+ carriers, dental, vision) with strong employer contributions; additional voluntary coverage for pets, identity theft protection, accident & critical illness; 401(k) program with 50% employer match up to 10% employee contribution; wellness plan with credit to premium and employer contributions; access to EAP, concierge services, pre‑paid legal; abundant paid time off (holidays, floating holidays, birthday off, volunteer day, discretionary time off), employee stock purchase plan; learning and development opportunities; tuition reimbursement; and more. Specific to Milwaukee‑based employees: company‑paid parking. Winning culture, inclusive environment, and friendly people worldwide. Remote‑friendly organization, with colleagues working remotely either part‑time or full‑time. Job Requirements Bachelor’s degree in an IT related discipline or minimum 3 years of equivalent/relevant job experience in ITAM. Demonstrated ability to work with stakeholders to define requirements and performance standards. Strong analytical and problem‑solving skills. Understanding of Identification and Reconciliation engine and its impact on Asset Management. Experience with Normalization Data Services configuration. Experience with Software Asset Management Lifecycle, Hardware Asset Management Lifecycle, Procurement, and Contract Management. Understanding of platform security and integration best practices. Fundamental knowledge of ServiceNow Common Service Data Model (CSDM). Software development experience (JavaScript, API integrations, web development familiarity with HTML, CSS, XML) and database concepts. Excellent skills in leading workshops, gathering requirements, presenting complex technical information, and managing client relationships—including conflict resolution. Ability to work as a trusted contributor on individual assignments and in team environments, and on client‑developed teams. Ability to pass extensive background check and/or security clearances required for certain certifications and access to secure customer locations. Extremely organized with a high level of attention to detail. Experience supervising individuals and/or managing teams on a project or ongoing basis. Positive promoter of work culture and a "can do" attitude. Willingness to learn and grow; willingness to travel up to 15% and adapt to changing office environments. Company Description For over 30 years SoftwareOne has been the foundation for organizations around the world, providing technology solutions as the market has evolved from on‑premises to cloud. Underpinning our transitions and evolutions are seven core values that guide all employees. The global nature of our organization allows us to adapt and commit to these values across all cultures and business needs. #J-18808-Ljbffr