Scheduler - Ontario

Position Title: SchedulerReports To: Administrative Manager WorkSchedule: Monday – Friday 7:00am to 3:00pm ESTLocation: Remote in OntarioOverviewAs a Scheduler, you will ensure a positive first impression of Monarch House for internal and external stakeholders, and support clinical operations by coordinating client schedules, ensuring accurate booking within authorizations, and maintaining efficient communication between families and clinicians.What your day‑to‑day looks likeUtilize effective and courteous communication skills to manage multiple phone lines, emails, and general inquiries, effectively prioritize requestsCoordinate with team to build, enter and maintain client schedules. Communicate schedule details to clinicians, CSRs, and families to confirm accuracyMonitor cancellations, reschedules, and coverage needs daily; coordinate replacement sessions or staffing coverage as requiredRespond promptly to new client inquiries in a professional and welcoming mannerParticipate in administrative projects, create client/employee files, maintain staff/client records and filingMaintain professional, family-centered communication with clients and staffOrder and track materials and supplies for clinic locations, ensuring stock levels are maintained and budget guidelines are followedRequired QualificationsDiploma or Certificate in Business Administration, Medical Administration, or related fieldMinimum 1 year of experience in Customer Service or an administrative rolePreferred Qualifications1 year of experience in a call center environmentMedical knowledge and/or medical background considered an assetStrong interpersonal skillsResults‑oriented with problem‑solving skillsQuality AssuranceAbility to multi‑taskAttention to detailExcellent verbal communication and written communication skillsExcellent time management, organizational skills, listening and observational skillsStrong computer literacy with various applications and programsCustomer ServiceWhat Monarch House Offer YouCompetitive compensationSupervision hours for aspiring and provisionally registered cliniciansAccess to mentorship, premium resources, and subscriptions for professional growth and developmentComprehensive health benefits for you and your family (if eligible)Flexible work options: choose from 3‑day, 4‑day, or 5‑day work week (for clinicians only)Seamlessly move to different clinic locations across Ontario, Alberta, or British ColumbiaJoin our annual Best Practice Day for learning and reflection with our national community of cliniciansEnjoy Paid Time Off and Wellness Days (pro‑rated for hourly staff)Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)Meet your Monarch House teamEstablished in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families, Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic, behaviour, communication, learning, motor, physical, speech, social and vocational needs. Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia, Alberta, and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres, at clients’ homes and schools, in the community, and in specialised housing settings. Working with the fields’ thought leaders, we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.Monarch House is an Equal Opportunity EmployerWe celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective is what makes us stronger.We’re a Future‑Forward OrganizationAt Monarch we are committed to innovation and continuous improvement. As a future‑focused team, we embrace technology and evolving tools to support our growth and success. We encourage the use of AI and other digital solutions to streamline work, enhance productivity, and stay ahead in a fast‑moving landscape. As such, we value candidates who are comfortable leveraging AI tools to organise their work, solve problems, and manage tasks efficiently. If you’re tech‑savvy, adaptable, and excited by the possibilities of working smarter with emerging technologies, we’d love to hear from you. #J-18808-Ljbffr