Associate Support Analyst

4 weeks ago

Oakville, Canada Euna Solutions Full time

Join to apply for the Associate Support Analyst role at Euna Solutions As an Associate Support Analyst at Euna Solutions, you will be critical in ensuring our customers receive timely, accurate, and effective technical support. You will troubleshoot software issues and provide solutions that enable our customers to succeed with our products. This early‑level position offers growth opportunities toward management or senior individual contributor career paths. Experience 1‑2+ years of experience in a technical support role, preferably in a software or technology company Experience with software troubleshooting, including the ability to diagnose and resolve technical issues Familiarity with software development concepts and technologies such as APIs, SQL, and cloud computing Experience with CRMs and ticketing systems (Salesforce Service Cloud Preferred) Proven track record of excellent customer service skills Responsibilities Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support. Maintain consistently high (90%+) Customer Satisfaction scores. Troubleshoot and diagnose software issues reported by customers, working with cross‑functional teams to identify and resolve underlying problems. Document technical issues and their resolution in our ticketing system, ensuring that customer issues are resolved in a timely and effective manner. Develop and maintain a deep understanding of multiple Euna Solutions products and services to provide effective technical support to customers. Contribute to developing and maintaining technical support documentation, including knowledge base articles, user manuals, and training materials. Assist in various side projects including team meetings, knowledge base initiatives, DTR (difficult ticket review) meetings, and Service Cloud administration. Location This is an entry‑level hybrid opportunity located at our Oakville, ON office. We work in‑office on Tuesday, Wednesday, and Thursday. Perks & Culture Competitive wages Wellness days (extra long weekend twice a year) Community Engagement Committee (give back to local communities) Flexible workday (customize for role and candidate) Health and dental benefits (contact us for details) Culture committee (celebrate with frequent fun events) About Euna Solutions Euna Solutions® is a leading provider of purpose‑built, cloud‑based solutions that power critical administrative functions and financial operations for the public sector. We offer trusted, easy‑to‑use solutions for procurement, payments, grant management, budgeting, permitting, and special education administration that increase operational efficiency, transparency, collaboration, and compliance. Working with more than 3000 government and public sector organizations across North America, we strive to build trust and enable transparency in our communities. Euna Solutions is recognized on Government Technology’s GovTech 100 list. To learn more, visit www.eunasolutions.com. For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. #J-18808-Ljbffr

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