Director of Digital CRM Platforms will lead the delivery and evolution for the platforms team member

5 days ago

Toronto, Canada S.i. Systems Full time
Our Financial Services client is seeking a

Director of Digital CRM Platforms will lead the delivery and evolution for the platforms team members use to market, onboard, and originate products. - DIREC005339 This is a Permanent role, Remote

Must Have: 6+ years in a

Software Development Leadership role with technical development background within Financial or Banking industry COTS legacy systems transformation CRM

platform (ideally

MS Dynamics) Proven track record of enabling

delivery

in an

Agile COTS (commercial off the shelf system) environment. Vendor partner management

and demonstrated experience in

vendor negotiation

and

contract

and

SLA management. Agile

transformations within a complex, multi-product technology organization building and launching cross-organization products and services. University degree in the field of computer science/engineering or information technology or equivalent

Responsibilities 1. Planning and Strategy Contributes to and executes the digital sales platforms multi-year technology strategy and roadmap. Works with stakeholders and external partners to ensure alignment with the enterprise business strategy, objectives and key results. Works closely with other platform and architecture teams to assess suitable technology architecture, influencing definition and design. Leads sales platform design and development, including refining platform requirements and delivery of scalable platforms in an agile environment. Provides thought leadership to formulate and scale minimum viable platforms.

2.Operational Management Leads the technology build of a new COTS LOS platform and the technology build and integration of a MS Dynamics CRM platform. Leads the technology build and integration of pricing and other tooling used for attraction, onboarding, and retention of members. Leads the legacy transformation within the digital sales platform’s roadmap. Leads microservices based development and application scaling/containerization. Utilizes appropriate agile tooling to further develop DevOps CI/CD practices. Establishes and overseas production support processes for servicing platforms, ensuring maximum uptime and rapid resolution of issues. Implements monitoring and incident management tools to proactively identify and address potential problems. Monitors vendor performance and delivery ensuring compliance

3.Leadership Builds, inspires, retains, and leads a high performing technology team. Mentor, coach, and support the technology talent pool to deliver on the organization’s people strategy with a keen eye for developing future talent. Oversees the technical team to take the digital platform concepts from ideation through validation, measurement, and iteration. Continuously motivates the team and drives ongoing improvements through measurable goals, training, and team optimization. Promotes the culture of transparency, ownership, and innovation across the teams. Nurtures and develops a highly engaged, diverse, and capable workforce to effectively execute the digital servicing roadmap and build great relationships with members. Fosters a culture of coaching, mentorship, agile learning, communication, and cross-functional collaboration. Apply

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