Program Analyst

Join to apply for the Program Analyst role at Providence Health Care The salary range for this position is CAD $31.80/Hr. – CAD $45.71/Hr. Overview As a Program Analyst within the Logistics & Facilities Services department, you will play a key role in supporting a client‑ and family‑centered care model. You will contribute to fostering a safe, respectful, and civil environment for patients, residents, families, visitors, and staff, aligning with Providence Health Care’s Mission, Vision, Values, and strategic objectives. Responsibilities Coordinate and maintain program‑specific data, developing efficient workflows and supporting enrolment data verification processes. Create and implement data entry processes, manage program projects and timelines, and provide administrative, budgetary, reporting, and evaluation support. Drive process improvements while ensuring effective execution of program initiatives. Provide operational and administrative support for the Transit Discount Program (TDP), including process development, data verification, and timeline management. Draft and maintain data collection instructions and tools, ensuring consistent and accurate data, and serve as the primary contact for enrolment inquiries. Extract and compile data from various databases, create custom reports, and produce statistical analysis. Manage and maintain electronic data, including TDP enrolment information, using tools such as PHC Connect, Microsoft Office, Skype for Business, and SharePoint. Collaborate with departments to design program‑specific databases for data collection and tracking. Track and report on quarterly, mid‑year, and year‑end budget expenditures, and summarize financial data related to the program. Work with Admin and HR Data Analytics teams to ensure program goals are met within budget and timelines. Organize workflows for Office Administrator roles, set program priorities, and address daily operational issues. Research and prepare data for ad‑hoc requests, creating spreadsheets, charts, and reports as needed. Attend departmental meetings to provide updates on program status. Assist with new initiatives within the Support Services area. Perform additional tasks as assigned. Education & Experience Bachelor’s degree (or equivalent) in Business Administration or a related field, supplemented by a minimum of three (3) years recent related analysis, evaluation, coordination and planning experience in a large, complex organization, or an equivalent combination of education, training and experience. Experience in program evaluation/analysis, project planning/coordination/management and technical expertise relating to mass enrolment data. Skills & Abilities Demonstrated ability to coordinate and implement project plans, meet timelines, juggle competing priorities, and creatively problem‑solve to realize project completion. Strong verbal and written communication and facilitation skills to work effectively in a team and with partners. Ability to identify issues and develop/analyze solutions to resolve problems. Demonstrated knowledge of advanced word processing, graphic presentation, and spreadsheet applications to prepare reports and presentations. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Results‑oriented within a high‑pressure working environment with numerous critical timelines. Physical ability to perform the duties of the position. Who We Are Providence Health Care is one of the largest faith‑based health care organizations in Canada, dedicated to providing compassionate, socially just, and innovative care for British Columbians every day. We are committed to truth‑and‑reconciliation with Indigenous Peoples and to the continued evolution of integrated health care services. #J-18808-Ljbffr