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CHEF DE DÉPARTEMENT BUSINESS INTELLIGENCE

2 months ago

Wainwright, Canada Loblaw Companies Ltd - Head Office Full time
p>Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. The Meat Manager is accountable for the operations within the meat department including customer service, employee productivity and performance management and the overall execution of the store’s meat program. The Meat Manager oversees the meat department staff to ensure they are knowledgeable and trained to perform their job, that the various store programs including ordering, labour management, inventory control, food safety, health and safety are properly maintained and that he or she has developed appropriate plans to address growth opportunities with their department.Duties:
  1. Customer Service
    • Actively communicates with customers to understand their expectations and the department’s performance in satisfying those expectations. Reviews result of customer surveys with employees to ensure uniform understanding of performance and expectations.
    • Properly train staff to understand the policies and procedures and know how to communicate effectively with the customer.
    • Schedules the department appropriately to meet business needs.
    • Handles customer complaints in a proper and efficient manner.
    • Is ultimately accountable for increasing customer survey scores for the Meat department and shares in the accountability for the results of the Meat department as a member of the store management team.
    • Accurately projects sales volumes and plans inventory levels accordingly.
    • Keeps informed on the department’s financial performance and develops and implements action plans for improvements that affect bottom line profitability.
  2. Quality Control
    • Ensures proper receiving, storing and handling of product to ensure efficient, effective results and to minimum shrink.
    • Ensures that all employees understand and undertake proper product rotation.
  3. Staffing and Employee Relations
    • Prepares, posts and changes the work schedule for the department according to projected sales and sales per hour.
    • Trains and implements No Frills policies and procedures as required.
    • Anticipates employee turnover and plans to staff the department to avoid business disruption.
    • Manages employee performance issues including but not limited to attendance, productivity, theft and other misconduct.
    • Consistently applies the terms of the No Frills employee handbook and ensures employee compliance with all procedures and policies.
  4. Inventory Control
    • Records and checks invoices for accuracy.
    • Oversees reconciliation of scrolls.
    • Performs or oversees bi-weekly inventory counts.
  5. Pricing Integrity
    • Ensures pricing integrity (i.e. item data, changing prices, maintaining proper scan log procedure).
  6. Analysis
    • Research, document and analyze information (i.e. inventory results, ordering procedures etc.).
  7. Shrink Management
    • Responsible for the implementation of effective shrink control programs including cooler management, cold chain maintenance, receiving and paperwork control, employee theft deterrent programs.
    • Responsible to benchmark performance and develop action plans to improve shrink performance where necessary to meet industry standards and to continually improve store performance.
  8. Labour Management
    • Responsible for planning labour utilization based on projected sales.
    • Prepares schedules reflecting business demands and staffs according to these needs.
    • Responsible for meeting projected hours targets and average wage rate targets through blended scheduling methods.

COMPETENCY MODEL-MEAT MANAGER

COMPETENCIES OF OUTSTANDING PERFORMANCE

Business Knowledge and Skills

  • Understands the critical success factors for the No Frills Concept as a discount food store focusing on low price image.
  • Understands the Meat Manager’s impact on department’s performance in the following ways:
    • Recommending aggressive and achievable sales goals.
    • Merchandising to appropriate No Frills standards displaying quality product at all times by ordering to meet the business requirements, adhering to product temperature requirements, and reducing price on product near best before date.
    • Mixing for profit and utilizing corporate brand advantage.

Problem Solving/Innovation

  • Researches, documents, and analyses information (i.e. Inventory results, ordering procedures etc.) li>
  • Informs owner of employee performance problem in the event the Meat Manager’s coaching and counseling does not bring about improved employee performance.

Customer Focus

  • Regularly communicates with customers to understand their expectations of the Meat Department’s performance and satisfying those expectations.
  • Continuously communicates and reinforces the importance of quality customer interactions.
  • Gives clear performance expectations and support to achieve expectations.
  • Remains calm, stable, and in control of himself or herself.

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous offrons à nos employés des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi.