Senior Lead

2 months ago

Vancouver, Canada IBI Group Full time
h3>Roads & Highways Business Unit Leader, BC
  • Full-time

About Arcadis:

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. p>

Arcadis is seeking a Business Unit Leader for Roads & Highways, BC for the Mobility Global Business Area (GBA) in Canada. This position will lead our Roads & Highways team in BC.

  • Lead the country business unit with ultimate accountability for P&L performance, service quality delivery within the unit; develop and oversee the implementation of the strategy to ensure service quality delivery, service excellence and profitable growth within the unit, to support the delivery of the line of business objectives.
  • Lead, motivate and develop a diverse team of senior specialists by recruiting, setting objectives and reviewing performance to ensure staff are developed, driven and have the necessary skills to deliver the programme objectives.
  • Develop and implement the country business plan for the unit and ensure the team understand it, and the role that they play in its achievement, through the development of the appropriate culture and the provision of context and clarity.
  • Lead the identification and targeting of clients through the delivery of service excellence to deliver growth in organic revenue and win work in the country business unit.
    • Develop enduring relationships with clients to understand their business needs and ensure client satisfaction to improve retention and deliver organic revenue growth.
    • Coach and mentor practice group managers, service managers, project managers and technical managers within the Business Unit to ensure all projects are set up for success and appropriate governance is adhered to, with the goal of improved client satisfaction.
    • Lead the identification of talent in the business unit in both technical and project delivery capability and sales and promote career development by directing individuals who are identified, to the appropriate development programs.
    • Lead decisions on resource utilisation within the business unit and maintain the integrity of the unit composition and pyramid management structure to enable resource optimisation.
    • Lead the identification and management of risk in service delivery and ensure compliance with governance processes in the business unit to lead to service excellence and client satisfaction.
    • Maintain an in-depth and up-to-date understanding of the business unit’s clients and the market to identify key trends and emerging opportunities.

Qualifications:

  • Bachelor's or master's degree.
  • 15 years of experience leading and growing a significant business function within a professional services firm.

    You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. These could include work references, education and credential confirmation, employment verification and driver’s license record.

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