Reconciliation Officer

Job DescriptionWhat is the opportunity This position is responsible for providing exceptional customer care through the daily reconciliation of processes supporting various Client Groups and the identification of those items that require further investigation and resolution. Through ongoing training initiatives and continuous self- development, the incumbent will in an efficient / effective cross-functional shared service to ensure timely reconciliations, loss prevention and risk mitigation as prescribed by Bank’s Standards and Procedures. All responsibilities carried out in accordance with Code of Conduct, RBC Values, Standing Orders, and CM Reconciliations Policies and Standards.Responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations processEnsure true breaks are identified and investigation / reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.Ensures daily / monthly data feeds are received on time, with proper follow up conducted for missing / incorrect information e.g. IT incidents tickets raisedAssist with administrative duties such as sorting mail, faxes, email and swift message queuesApplies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accountsDemonstrates flexibility to assume project work outside of the general reconciliation process as determined by managementIdentify departmental system or process changes to streamline and / or improve the reconciliation process and efficiency (matching rules, automating processes)Display a strong commitment to teamwork, open two-way communication and good staff moraleWhat do you need to succeed Must-haveIdeally candidate must be fluent with Microsoft office suite of products and be technologically independent.Strong organizational & decision-making skillsDiplomacy and tact to deal with all levels of internal and external clientsStrong ability to exercise a high degree of judgement and negotiationKnowledge of banking / reconciliation / accounting proceduresNice-to-haveUniversity degree or College Diploma or any equivalent combination of qualifications and / or work experience2+ years of experience with an accounting or investigation role.What’s in it for youA comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work / life balance optionsDemonstrate flexibility to cross trainJob SkillsActive Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements Additional Job DetailsLocation90 Western PKY, Bedford, CanadaWork hours / week: 37.5Employment Type: Full timePlatform: CAPITAL MARKETSJob Type: RegularPay Type: SalariedPosted Date: 2025-11-13Application Deadline2025-11-27 Note: Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date aboveEqual Opportunity EmploymentInclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr