Reconciliation Officer

What is the opportunity This position is responsible for providing exceptional customer care through the daily reconciliation of processes supporting various Client Groups and the identification of those items that require further investigation and resolution. Through ongoing training initiatives and continuous self‑development, the incumbent will be part of an efficient and effective cross‑functional shared service to ensure timely reconciliations, loss prevention and risk mitigation as prescribed by Bank’s Standards and Procedures. All responsibilities carried out in accordance with Code of Conduct, RBC Values, Standing Orders, and CM Reconciliations Policies and Standards. Job Description As part of the Teams at RBC, the role focuses on reconciling designated processes, ensuring Service Level Agreements (SLAs) are met, identifying true breaks, and escalating items that represent a potential loss to the Bank. The role also handles data feeds, administrative duties, and supports process improvement initiatives. What Will You Do Reconcile designated processes under prescribed Standard Operating Procedures (SOPs) ensuring SLAs are met. Identify true breaks and investigate/report within agreed SLAs, escalating potential losses immediately. Ensure daily/monthly data feeds arrive on time, following up on missing or incorrect information. Assist with administrative duties such as sorting mail, faxes, email and swift message queues. Apply knowledge of product supported and processes, such as payment methods, terms, conditions and operating policies. Demonstrate flexibility to assume project work outside the general reconciliation process. Identify system or process changes to streamline and improve reconciliation efficiency. Display strong commitment to teamwork, open two‑way communication and good staff morale. What Do You Need To Succeed Must‑have Fluent with Microsoft Office suite and technologically independent. Strong organizational and decision‑making skills. Diplomacy and tact to deal with all levels of internal and external clients. Strong judgement and negotiation abilities. Knowledge of banking, reconciliation and accounting procedures. Nice‑to‑have University degree or College Diploma or equivalent qualifications and/or work experience. At least 2 years of experience with an accounting or investigation role. What’s In It For You A comprehensive Total Rewards Program including bonuses and flexible benefits. Supportive leaders who coach and help you grow. Work in a dynamic, collaborative, progressive and high‑performing team. Opportunities to do challenging work. Flexible work/life balance options. Flexibility to cross‑train. Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements. Additional Job Details Address: 90 WESTERN PKY, BEDFORD City: Bedford Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-13 Application Deadline: 2025-11-27 11:59 PM (day prior to deadline) Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, collaborate effectively, innovate, and grow professionally helps us deliver on our purpose and create value for clients and communities. RBC strives to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay informed about great career opportunities at RBC. Sign up to receive tailored information on our latest jobs, career tips and Recruitment events that matter to you. #J-18808-Ljbffr