Senior Manager, Customer Success

2 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada CanadaHelps - Donate to any charity in Canada Full time

Employer Industry: Nonprofit Sector Why consider this job opportunity Opportunity for career advancement and growth within the organization Flexible remote work environment with potential in-office collaboration in Toronto Chance to lead a dedicated team in driving customer success for charitable organizations Competitive salary and comprehensive benefits package Engage in meaningful work that strengthens communities and supports charitable initiatives What to Expect (Job Responsibilities) Develop and implement customer success strategies to enhance customer satisfaction, retention, and growth Build and manage a high-performing Customer Success team, providing coaching and professional development Track and report on key customer success metrics and prepare presentations for senior management Collaborate with cross-functional teams to align customer success initiatives with company objectives Oversee the onboarding process for new charities, ensuring a seamless transition and successful launch What is Required (Qualifications) Bachelor’s degree in Business Administration, Marketing, or a related field 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a leadership role Proven track record of developing and executing successful customer success strategies Strong analytical skills with experience in customer success metrics and reporting Excellent communication, presentation, and interpersonal skills How to Stand Out (Preferred Qualifications) Experience working in the nonprofit sector or with nonprofit organizations Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities #Nonprofit #CustomerSuccess #Leadership #RemoteWork #CareerGrowth #J-18808-Ljbffr

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