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Field Service Technician

4 weeks ago

Surrey, Canada Industrial Electric Mfg. (IEM) Full time

About IEMIndustrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM operates over 1.7 million square feet of manufacturing capacity with $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets. We deliver product quality, dependable service, and the flexibility to meet complex technical requirements at scale.We are looking for an experienced Field Service Engineer to work within our Field Service team. The Field Service Engineer will provide electrical support to a wide variety of customers, carrying out installation, maintenance, modifications, and troubleshooting at customer sites and remotely. We offer a hands-on training program with elements of production and Quality Control to give engineers practical understanding of our equipment.The RoleYou will be responsible for commissioning, troubleshooting, analyzing/identifying causes of mis-operation and repairing instruments/products at customer sites. When not on site, this position will provide engineering, PLC/HMI programming, and customer support services. The successful candidate will have strong communication skills, and solid technical, problem-solving, and analytical abilities.Key activities include:Commissioning of power products and control systems for power system integration with other vendors’ equipment, including generators, UPSs, and SCADA systemsPerforming preventive maintenance, field installations and modificationsTechnical product support and troubleshootingWorking with project engineers and project managers to select and coordinate the replacement of partsPerforming engineering site surveys on equipment to determine scope of field workPerforming programming and service on complex automation and protective relaying systemsManaging office workload post-site, prioritizing and submitting project documentation on timeDomestic and international travel required for hands-on customer-site supportTravel and work at sites outside regular hours as requiredRequirementsBachelor’s Degree in Electrical Engineering or equivalent experience with power generationMore than two years of field service experience with complex electrical systems and power generationKnowledge of servicing industrial equipment, with hands-on experience in servicing, maintaining, commissioning, and repairing power equipmentExperience with generator control systems start-ups using multi-function protection relays (Basler, GE, Schweitzer) and engine controllers (Woodward & ComAp) is a plusAbility to make changes in field to HMI screens and PLC ladder logic programming is highly desirableStrong communication skills and ability to work independently; current passport/work permit valid in Canada and the United StatesAbility to travel within Canada and to the United States and must have a valid driver’s licenseAbout IEM CanadaIEM Canada, (Industrial Electric Manufacturing, Inc.) in Surrey, BC, is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. We deliver customer-specific solutions to meet evolving power requirements of growth industries in North America for over half a century.Why Join IEMAt IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you.Learn more about IEM at https://www.iemfg.com or view a snapshot of our benefits at https://www.iemfg.com/careersJob DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Engineering and Information TechnologyIndustries: ManufacturingNon-Discrimination Statement and Privacy information are provided by IEM as part of our Careers processes. #J-18808-Ljbffr