Helpdesk Senior Associate

4 days ago


City of Langley, Canada NTT DATA Services Full time
p>Req ID:
#

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. br/>
We are currently seeking a TEMP Infra Design Senior Associate to join our team in Langley, British Columbia (CA-BC), Canada (CA).
Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.Identifies potential issues that could adversely impact End User experience and follows through on action steps.Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.Escalates to Field Services Management on issues that impact the entire operation at a given site.Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that can be used to improve overall service delivery.Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.Basic installation and maintenance of technical products.Work is regularly reviewed by a more senior level technical specialist.Reviews, troubleshoots and approves operational quality desktops, laptops, and associated peripherals.Diagnoses and resolves end user computer performance problems.Performs end user computer maintenance and repair services.Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. br/>
NTT DATA endeavors to make us.If you would like to apply regarding the accessibility of our website or need assistance completing the application process, please apply at us.NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here.


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