Epic Ambulatory Analyst – Operations Support
2 weeks ago
Epic Ambulatory Analyst – Operations Support & Enhancements Position SummaryThe Epic Ambulatory Analyst is responsible for providing operational support, ongoing maintenance, and enhancement of the Epic Ambulatory module. This role ensures that clinical workflows within outpatient and specialty departments are optimized, compliant, and efficient. The analyst partners with end users, clinical leadership, and technical teams to troubleshoot issues, manage change requests, and implement new functionalities in alignment with organizational goals. Key Responsibilities Serve as the primary contact for Epic Ambulatory-related support tickets and user requests. Investigate, troubleshoot, and resolve application incidents within defined SLAs. Monitor interface and integration issues (with modules like EpicCare Link, MyChart, Radiant, Cupid, or Beacon). Provide day-to-day operational support to physicians, nurses, and clinic staff. Coordinate with Epic Technical Services and other module teams for cross-functional issues. Gather and analyze business requirements for new features, workflow improvements, and system upgrades. Design, build, and test configuration changes within the Ambulatory module. Participate in Epic quarterly releases, regression testing, and upgrade validation. Optimize clinical documentation tools (SmartForms, SmartTexts, Flowsheets, Order Sets). Implement clinical workflow enhancements to improve efficiency and patient outcomes. Conduct user training sessions and develop quick reference guides for end-users. Collaborate with clinical leadership to assess enhancement requests and prioritize them. Support new clinic go-lives, department rollouts, and system expansion initiatives. Maintain change control documentation and system configuration logs. Follow ITIL-based change management processes. Ensure HIPAA compliance and patient data confidentiality at all times. Required Qualifications Bachelor’s degree in Healthcare, Information Systems, or related field (or equivalent experience). Minimum 4-8 years of Epic Ambulatory or outpatient clinical support experience. Understanding of ambulatory workflows (scheduling, documentation, ordering, results review). Experience supporting or integrating with Epic modules such as Cadence, Prelude, Resolute PB, or MyChart. Preferred Qualifications Prior experience in healthcare operations or clinical informatics. Knowledge of EpicCare Link, SmartTools (SmartPhrases, SmartLinks), and Reporting Workbench. Familiarity with HL7 interfaces, MyChart proxy setup, and security classes. Experience working with enhancement projects, upgrades, or version migrations. Key Skills Strong problem-solving and analytical thinking. Excellent communication and customer service orientation. Ability to multitask and manage priorities in a fast-paced clinical environment. Collaborative mindset with clinicians and IT partners. Seniority level: Mid-Senior level Employment type: Full-time Job function: Information TechnologyIndustries: Staffing and Recruiting #J-18808-Ljbffr
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Epic Ambulatory Ops
2 weeks ago
Calgary, Canada W3Global Full timeA leading healthcare technology firm in Canada is seeking an Epic Ambulatory Analyst to provide operational support for the Epic Ambulatory module. Responsibilities include troubleshooting, managing user requests, and implementing new functionalities. Ideal candidates will have a relevant degree and 4-8 years of experience in clinical support. This is a...
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Epic Security Analyst
3 weeks ago
Calgary, Canada W3Global Full timeOverviewThe Epic Security Analyst is responsible for the design, configuration, implementation, and ongoing support of user security within the Epic Electronic Health Record (EHR) system. The analyst ensures that access to Epic applications complies with organizational policies, regulatory requirements (e.g., HIPAA), and Epic best practices. This role...
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Epic Willow Analyst
2 weeks ago
Calgary, Canada W3Global Full timeOverviewEpic Willow Analyst role at W3Global. This position provides support in the implementation, optimization, and day-to-day operation of Epic EHR systems, focusing on the Willow module. The incumbent will configure, troubleshoot, and collaborate with healthcare providers to maximize effective use of the Epic platform.ResponsibilitiesSystem...
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Epic PB/ HB Claims Analyst
7 days ago
Calgary, Canada W3Global Full timeJoin to apply for the Epic PB/ HB Claims Analyst role at W3Global. Certified Epic Claims Analyst responsible for optimizing claim workflows, reducing denials, and ensuring accurate billing in Epic Resolute Professional Billing (PB) and Hospital Billing (HB). Key Responsibilities Analyze and resolve claim edits, rejections, and billing discrepancies....
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EHR Application Analyst
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Prime Healthcare Full timeTalent Acquisition Lead at Prime Healthcare Overview Prime Healthcare is an award‑winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states, providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly...
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EHR Application Analyst
6 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Prime Healthcare Full timeCareer Matchmaker Helping Others Find Future Jobs | Talent Acquisition Lead at Prime Healthcare Overview Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of...
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Epic PB/HB Claims Analyst – Billing
7 days ago
Calgary, Canada W3Global Full timeA leading global technology firm in Calgary, Alberta is looking for an Epic PB/HB Claims Analyst. The role involves optimizing claim workflows, reducing denials, and ensuring accurate billing. Candidates must hold an Epic PB/HB Claims certification and possess over 3 years of relevant experience. The ideal candidate will have strong analytical skills and...
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Operations Supervisor
7 days ago
Calgary, Canada Epic Investment Services Full timeWith guidance of the Operations Manager, the Operations Supervisor is responsible for the overseeing the Building Operators on the safe, efficient operation and maintenance of the properties. Responsibilities include site inspections, enforcing service contracts, recommendations for budgeting and future planning, troubleshooting and effective responses to...
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Epic Certified Cupid Analyst, Remote
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LRO Staffing Full timeAbout the Opportunity LRO Staffing is partnered with one of Canada’s largest health institutions seeking an Epic Certified Analyst to join their team immediately on a 2-month contract with extension possibility. The selected candidate must be an Epic Certified Cupid Analyst, have strong experience with Epic Implementations, builds and ideally have...
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Epic Certified Cupid Analyst, Remote
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LRO Staffing Full timeEpic Certified Cupid Analyst, Remote — 2-Month Contract (Job #18625) LRO Staffing is partnered with one of Canada’s largest health institutions to fill an Epic Certified Cupid Analyst position. The selected candidate must bring extensive experience with Epic implementations, rebuilds, and ideally structured reporting. The role is a 2‑month contract...
