Junior IT Analyst

CoLab Greater St. John's Metropolitan AreaGet AI-powered advice on this job and more exclusive features.About CoLabAt CoLab, we want to help mechanical engineering teams bring life-changing products to market years sooner. CoLab is a cloud based platform for engineering design review. We make it easy for subject matter experts (SMEs) across your business to access, evaluate, and comment on 2D drawings and 3D models. Our built-in AI peer checker, AutoReview, scans designs for common errors or non‑compliance with your standards and guidelines. AutoReview creates markups and comments on your files, in context – just like a human checker.With CoLab, human SMEs and AI work together to help you make better decisions and improve designs faster. We automatically capture knowledge from across your global business that would otherwise be buried in emails, spreadsheets, slide decks, and unknown locations in Sharepoint or PLM. Then, we make sure every lesson learned and every design guideline is applied exactly when it matters.Companies like Johnson Controls, Komatsu, Schaeffler, and Polaris have launched products 40% faster, cut BOM costs by 50%, and reduced quality escapes by 15% in 1 year.About the RoleAs CoLab grows, so do the day‑to‑day demands on our internal IT team. With a small team presently supporting our entire org—and contributing to long‑term planning—we're bringing in a Junior IT Analyst to take on frontline requests and help us scale effectively.This is a hands‑on, queue‑driven role. You'll own the triage and resolution of IT support tickets—everything from user permissions to device setup and connectivity troubleshooting. Your primary responsibility is to ensure the team gets fast, helpful support when issues arise. When the queue is quiet, you'll dig into recurring issues and help us improve our support processes.You'll report into our Information Systems team. You'll also collaborate regularly with Sec Ops Team who pitch in when needed. This role is hybrid and based in St. John's, with flexible expectations on in‑office time—some weeks might be fully remote, while others will require you on‑site. Occasional after‑hours work is part of the job, especially during system updates or emergencies.What success looks like in your first 6 monthsBy 30 days, you're confidently navigating our tools and triaging lower‑complexity ticketsBy 60 days, you're managing the queue with minimal oversight and collaborating with other teams to resolve more nuanced issuesBy 90 days, you're proactively identifying patterns in support requests and making process suggestions that improve efficiencyOur Ideal CandidateYou don't need deep technical experience to thrive in this role—what matters most is your attitude, curiosity, and people skills. You're the kind of person who doesn't wait to be told what to do. You see a problem and go solve it.You'll do well here if youLove learning new systems and figuring things outKnow how to ask the right questions and find answers on your ownStay calm and focused when something breaks or goes sidewaysBring a customer support mindset—patient, respectful, and clear communicators thrive hereJob ResponsibilitiesTriage, prioritize, and resolve day‑to‑day IT support tickets across the orgTroubleshoot common issues including user permissions, device setup, connectivity problems, and mobile device managementSupport onboarding and offboarding processes, including system access and hardware configurationTrack time‑to‑resolution and response SLAs to ensure internal service levels are metContribute to documentation and knowledge sharing across the teamAssist with occasional after‑hours system maintenance and troubleshooting when neededIdentify recurring issues and suggest solutions to reduce ticket volume or improve responseQualificationsMust‑Haves:Demonstrated aptitude for problem‑solving and self‑directed learningExcellent communication skills and customer‑oriented approachComfortable navigating technical systems and toolsA proactive, go‑getter attitude—someone who moves quickly and isn't afraid to ask questionsBased in St. John's, NL with the ability to work hybrid as neededBonus PointsExperience with mobile device management (Intune, JAMF)Familiarity with FreshService, Google Workspace, AzureADExposure to IT ticketing systems or support environmentsMacOS experience (not required, but helpful)Extra DetailsFull‑time, permanent positionHybrid work (based in St. John's, NL)Extended health benefits, unlimited paid vacation, RRSP matchingOccasional after‑hours work required for updates or emergenciesYou'll be supported with onboarding, weekly fireside learning sessions, and hands‑on mentoring.Seniority levelEntry levelEmployment typeFull‑timeJob functionInformation TechnologyIndustriesSoftware DevelopmentFrequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don't meet every single qualification—your potential is what matters most to us. #J-18808-Ljbffr