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SHIFT LEADER

3 months ago

Whitby, Canada Kitchen Stuff Plus Full time

At Kitchen Stuff Plus, we know our success starts with the right people We are an award-winning Canadian retailer of modern, unique, and affordable home solutions voted one of the GTA's best places to shop again and again for our great staff and helpful customer service. We are proud of, and invest in, our great people. Join our team, explore, and discover all the great stuff we have to offer.

Kitchen Stuff Plus started our business in 1987 with the belief that customers deserve a value-added shopping experience that exceeds their expectations – every time they visit our stores. And we've achieved that by providing incredible savings, superior selection, and exceptional service that few can match. In return, we're proud to have loyal and enthusiastic customers who keep coming back and we love welcoming new people to our in-store and online experience.

PART TIME SHIFT LEADER

Location: Retail Store, GTA
Reports to: Store Manager, Assistant Manager
Supervises: Sales Associate

As a Shift Leader, you are an integral part of your store's operations by taking an active role in directing work during shifts and assuming responsibility of the store while acting as the Manager on Duty. You will be directing a team of dedicated people committed to creating a friendly and welcoming atmosphere for customers. By helping to optimize sales, profitability and the development of your store, you will be strengthening Kitchen Stuff Plus’ position as a leader in the housewares market.

Stuff you’ll do:
  • Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving, and health and safety.
  • Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals.
  • Mentor and guide Associates to ensure they are well trained and capable of performing assigned tasks and providing service.
  • Provide exceptional and responsive customer service while achieving sales and conversion goals.
  • Evaluate and continuously improve the quality of service; investigate, resolve and escalate customer matters as appropriate.
  • Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives.
  • Ensure accuracy in all transactions, inventory and store procedures.
  • Supervise and direct shipping and receiving operations.
  • Perform other directives as assigned.
Stuff we need from you:
  • Computer skills; ability to learn technological systems with ease.
  • Leadership skills and ability to make decisions under pressure.
  • Strong problem-solving aptitude.
  • Availability must include extended days, evenings, and weekends.
  • Work additional shifts during peak holiday season.
  • Flexibility to transfer to other store locations as needed.
  • Lift up to 40lbs.
  • Ladder use to 10 feet.
  • Stand/walk for 8 hours.
Stuff for you:
  • Fast-paced, dynamic, engaging work culture.
  • Generous staff discount.
  • Flexible work schedule.
  • Ongoing training and development.
Stuff that matters to us:

Our Differences are what make us great Kitchen Stuff Plus encourages, supports, and celebrates a diverse and inclusive environment for all. We value each employee’s uniqueness, which reflects the communities and customers we serve.

Kitchen Stuff Plus is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, or any other status protected by the Human Rights Code. Our recruitment program includes an accommodation process for employees with disabilities. If you require a specific accommodation, please contact hr@kitchenstuff.com and we will work together to meet your needs.

Join an award-winning retailer of modern, unique and affordable home solutions. Our People Drive Our Business - Friendly, knowledgeable staff who are always ready to help.

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