Job (Edmonton): Director of Patron Experience (Term) – Citadel Theatre
3 weeks ago
Job (Edmonton): Director of Patron Experience (Term) – Citadel Theatre The Citadel Theatre, one of Canada’s largest and busiest professional, not‑for‑profit theatre companies and facilities, has an opening for a temporary, full‑time interim Director of Patron Experience. The position starts January 20, 2020 and ends October 20, 2020, with a possibility of extension. Function/Role: Reporting to the Executive Director, the interim Director of Patron Experience will oversee the Guest Services department, focusing on managing bar and merchandise operations while ensuring the highest level of patron experience. The role requires an outgoing, positive leader who thrives in a team‑oriented, fast‑paced, dynamic environment, and who can cultivate a respectful, positive workplace that engages all stakeholders. Responsibilities and Expectations: Provide leadership to Bar and Merchandise teams while overseeing Guest Services managers and staff. Manage bar and merchandise operations to meet or exceed sales targets, forecast and analyse labour costs and profit‑and‑loss statements, all while maintaining superior customer service. Develop and implement plans to achieve new revenue targets. Strategically plan, set targets, analyse progress, and report on departmental goals. Provide training and uphold superior customer service for all guests. Collaborate with internal and external clients to ensure smooth operations. Work closely with the Executive Director and other department managers to meet fiscal and patron experience goals. Remain available for evening and weekend shifts as required. Perform other duties as required. Qualifications and Skills: 3‑5 years managing in the food and beverage sector. 2‑3 years of front‑of‑house management experience in a large public facility (asset). ProServe certified. Highly visible leader with a proven track record of leading a multiservice team. Excellent interpersonal skills and a history of effective relationship building. Self‑motivated, capable of multitasking, problem‑solving, and prioritising responsibilities efficiently. Outstanding customer‑service and stewardship capabilities. Exceptional written and oral communication skills. Post‑secondary degree or diploma (asset). Proficient in Microsoft Office Suite. Ability to adapt to a fast‑paced environment and manage multiple deadlines with positivity. Must be able to work an event‑based schedule that includes evenings, weekends, and some holidays. Qualified applicants should email their resume and cover letter—including salary expectations—to Human Resources at humanresources@citadeltheatre.com. Posting will remain open until January 5, 2020 or until a suitable candidate is found. The Citadel Theatre is an equal‑opportunity employer and is committed to a culture of respect and cooperation with all staff, artists, volunteers, and partners. Thank you for your interest; only candidates selected for interviews will be contacted. No telephone calls, please. #J-18808-Ljbffr
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Edmonton, Canada Theatre Alberta Full timeHouse Captain – The Citadel Theatre (Edmonton) Seeking a casual, part‑time HOUSE CAPTAIN with customer service experience. The Citadel Theatre, one of Canada’s largest and busiest professional, not‑for‑profit theatre companies and facilities, is looking for a reliable, customer service‑oriented individual to provide assistance to our patrons as...
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Job (Edmonton): House Captain – Citadel Theatre
3 weeks ago
Edmonton, Canada Theatre Alberta Full timeJob (Edmonton): House Captain – Citadel Theatre The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is looking for a reliable, customer service oriented individual to provide assistance to our patrons as a House Captain. ensure the smooth and efficient seating and departure of the public...
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Edmonton, Canada Theatre Alberta Full timeJob (Edmonton): Front of House Captain – Citadel Theatre The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is looking for a reliable, customer service oriented individual to provide leadership in our Guest Services Department as a part-time House Captain. Reporting to the Front of...
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Edmonton, Canada Theatre Alberta Full timeJob (Edmonton): Assistant Head of Audio – Citadel Theatre The Citadel Theatre, one of Canada’s largest and busiest professional theatre companies and facilities, has an immediate opening for a seasonal Assistant Head of Audio. Assistant Head of Audio The Assistant Head of Audio assists the Head of Audio in the safe and effective operation of the audio...
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Edmonton, Canada Edmonton Arts Full timeThe Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, has an opening for a full-time permanent Assistant Technical Director. The Assistant Technical Director assists the Technical Director in ensuring high quality production values for all Citadel productions and co-productions. Making...
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Edmonton, Canada Edmonton Arts Full timeThe Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, has an opening for a full-time permanent Assistant Technical Director. The Assistant Technical Director assists the Technical Director in ensuring high quality production values for all Citadel productions and co-productions. Making...
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Edmonton, Canada Edmonton Arts Full timeThe Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, has an opening for a full-time permanent Assistant Technical Director. The Assistant Technical Director assists the Technical Director in ensuring high quality production values for all Citadel productions and co-productions. Making...
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Edmonton, Canada Edmonton Arts Full timeThe Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, has an opening for a full-time permanent Assistant Technical Director. The Assistant Technical Director assists the Technical Director in ensuring high quality production values for all Citadel productions and co-productions. Making...
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Interim Director of Patron Experience – Theatre
4 weeks ago
Edmonton, Canada Theatre Alberta Full timeA leading not-for-profit theatre company in Edmonton is seeking an interim Director of Patron Experience to oversee their Guest Services department. This full-time role involves managing bar and merchandise operations, ensuring exceptional patron experiences, and leading a dynamic team. Ideal candidates will have substantial experience in food and beverage...
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Edmonton, Canada Theatre Alberta Full timeManaging Director – Northern Lights Theatre Full-Time Position (35 hours per week) Reports to Northern Light Theatre Board ABOUT NLT Northern Light Theatre (NLT) is an Edmonton based theatre company with a mandate to challenge both artist and audience alike by producing and developing provocative scripts – language rich texts that are dark, poetic, funny...
