Quality Engineer Banking Financial Services
2 weeks ago
Quality Engineer Banking Financial Services (Contact Center) Location : Toronto Onsite Key skills: Relevant Experience : IVR testing , Contact Center Project, telecom domain Domain Knowledge/ Keywords to look for : IVR call flow, DTMF , speech recognition, call routing, Queues, Automatic Call Distribution(ACD), Computer Telephony integration, SLAs, Call logs Tools & Technical Skills: Cyara or Other IVR testing tools Testing Skill: Automation testing using Selenium and Rest Assured, test case design, defect reporting , edge case identification. Job Description: Seeking an Experienced QA Professional with Java Selenium and API Rest Assured Skills Position Overview We are looking for a highly skilled and detail-oriented Quality Engineer to join our Banking Financial Services team. The ideal candidate will have proven experience in quality assurance within a contact center environment, as well as hands-on expertise in Java Selenium and API testing using Rest Assured. This role is crucial in ensuring the reliability, integrity, and performance of our financial products and services, with a particular focus on our contact center operations. Having contact center experience is crucial for this role. Key Responsibilities · Design, develop, and execute automated test scripts using Java Selenium for web-based banking applications and contact center platforms. · Develop and maintain API test cases using Rest Assured for backend services and integrations. · Collaborate closely with contact center teams to understand business processes, call handling workflows, and customer service requirements. · Review functional and technical specifications to create comprehensive test plans and strategies focused on contact center solutions. · Identify, document, and track defects; work with development and support teams to ensure timely resolution. · Conduct regression, integration, system, and performance testing for contact center solutions and banking applications. · Ensure compliance with banking industry standards, data privacy regulations, and security protocols in testing activities. · Participate in Agile ceremonies and contribute to continuous improvement initiatives for quality processes. · Generate detailed test reports and metrics to communicate quality status to stakeholders. Required Qualifications · Bachelor’s degree in Computer Science, Information Technology, or related field. · Minimum 4 years of experience in quality assurance, with at least 1 year directly supporting contact center environments in banking or financial services. · Strong expertise in automated testing using Java Selenium. · Hands-on experience with API testing using Rest Assured. · In-depth understanding of contact center operations, systems, and technologies (e.g., IVR, telephony, CRM integration). · Solid knowledge of SDLC and QA methodologies, especially in Agile environments. · Excellent analytical, troubleshooting, and communication skills. · Ability to work collaboratively in cross-functional teams and adapt to changing priorities. Preferred Qualifications · Experience with banking industry applications and regulatory requirements. · Familiarity with performance testing tools and frameworks. · Certifications in QA, Selenium, or API testing are a plus. · Experience with cloud contact center solutions (e.g., Genesys, Five9, NICE) is highly desirable.
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Quality Engineer Banking Financial Services
2 weeks ago
Canada SRI Tech Solutions Inc. Full timeQuality Engineer Banking Financial Services (Contact Center) Location : Toronto Onsite Key skills: Relevant Experience : IVR testing , Contact Center Project, telecom domain Domain Knowledge/ Keywords to look for : IVR call flow, DTMF , speech recognition, call routing, Queues, Automatic Call Distribution(ACD), Computer Telephony integration, SLAs, Call...
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Quality Engineer Banking Financial Services
2 weeks ago
Canada SRI Tech Solutions Inc. Full timeQuality Engineer Banking Financial Services (Contact Center) Location : Toronto Onsite Key skills: Relevant Experience : IVR testing , Contact Center Project, telecom domain Domain Knowledge/ Keywords to look for : IVR call flow, DTMF , speech recognition, call routing, Queues, Automatic Call Distribution(ACD), Computer Telephony integration, SLAs, Call logs...
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Quality Engineer Banking Financial Services
2 weeks ago
Canada SRI Tech Solutions Inc. Full timeQuality Engineer Banking Financial Services (Contact Center) Location : Toronto Onsite Key skills: Relevant Experience : IVR testing , Contact Center Project, telecom domain Domain Knowledge/ Keywords to look for : IVR call flow, DTMF , speech recognition, call routing, Queues, Automatic Call Distribution(ACD), Computer Telephony integration, SLAs, Call logs...
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