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Consultant Data Customer Experience
2 weeks ago
Novartis is unable to offer relocation support for this role; p>About the Role
The Oncology Care Consultant is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. We are looking for an experienced and passionate professional to join our team and help us achieve our ambitious mission as we work to reimagine medicine to improve and extend people’s lives.
The role reports directly to the Associate Sales Director and will work closely with the Oncology cross-functional team.
- Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence attitudes & beliefs in key accounts in order to drive competitive sales growth.
- Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
- Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
- Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors to improve the patient journey (right patient, right time).
- Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
- Superior Business Acumen, Strategic Thinking and Planning.
- Previous experience in breast cancer or oncology is an asset.
- Previous experience in this territory an asset.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. p>
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