Remote Customer Service Specialist

3 weeks ago

Mississauga Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada ForgeFit Full time

Join to apply for the Remote Customer Service Specialist role at ForgeFit.Job Title: Remote Customer Service SpecialistCompany: ForgeFitLocation: RemoteEmployment Type: Full-TimeAbout ForgeFit:At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.About the Role:As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Your focus will be on making every interaction efficient, helpful, and friendly, whether answering questions, resolving issues, or coordinating with internal teams.What You’ll Do:Respond to customer inquiries via phone, email, and chat with professionalism and careAssist customers with orders, shipping questions, product details, and troubleshootingTrack and resolve issues quickly by collaborating with fulfillment, sales, and service teamsKeep accurate records of customer interactions using CRMProactively follow up on customer needs and ensure satisfactionMaintain up-to-date knowledge of ForgeFit’s product lines and policiesWhat We’re Looking For:1+ years of experience in a customer service, support, or client-facing roleStrong communication and problem-solving skillsAbility to stay organized and manage multiple prioritiesComfortable using CRM or support toolsA positive attitude and genuine desire to help othersInterest in fitness or familiarity with gym equipment is a plusWhat We Offer:Competitive hourly pay based on experienceComprehensive benefits including health, dental, vision, 401k, and paid time off100% remote work with a collaborative and supportive teamOngoing training and career growth opportunitiesThe chance to support a brand that makes a real impact in the fitness industryReady to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.Seniority levelEntry levelEmployment typeFull-timeJob functionSales, General Business, and EducationIndustriesWireless Services, Telecommunications, and Communications Equipment ManufacturingReferrals can double your chances of interviewing at ForgeFit.Get notified about new Customer Service Specialist jobs in Mississauga, Ontario, Canada. #J-18808-Ljbffr

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