Regional Service Delivery Manager

2 weeks ago


Fort St John, Canada Paladin Airport Security Services Services de Sécurité d'Aéroport Paladin Full time

TheService Delivery Manager (SDM)is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.

Responsibilities

  • Take an ownership role in screening checkpoint operations and screening compliance
  • Build and maintain strong customer relationships with the stakeholders within aviation security
  • Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
  • Lead and mentor Screening Officers, promoting an engaged and motivated workforce
  • Conduct regular performance reviews and recommend employee recognition programs
  • Apply corrective measures following the progressive discipline process when and as needed
  • Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
  • Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
  • Conduct workplace investigations with guidance from People & Culture and the senior leadership team
  • Perform essential administrative tasks in alignment with daily operations

Qualifications

  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

Salary: $75,000 - $80,000

Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

#J-18808-Ljbffr
  • Delivery Driver

    7 days ago


    St. Marys, Canada Dryve Delivery Service INC. Full time

    Are you interested in working independently while supporting local businesses? **Company Description** Dryve Delivery Services Inc. is a locally owned company providing a variety of delivery services. We offer competitive rates, daily pay and bonuses. Part-time and full time positions available. **Driver Responsibilities and Duties**: - Professional...


  • Fort St. John, Canada MURRAY GM Full time

    The **Parts Delivery Driver** is a role that consists of one part working in the parts warehouse to organize orders with the Shipper/Receiver, and one part delivering and picking up parts from locations around Fort St John. - Passion for customer service. You enjoy talking with customers, identifying their needs ensuring a positive customer experience -...


  • St. Catharines, Canada Skycomp Solutions Inc. Full time

    **Join Our Team as a Service Delivery Manager at Skycomp Solutions** Skycomp Solutions, recently recognized as one of Canada’s top 50 managed IT companies, is a growing managed services provider committed to helping businesses manage risks, minimize disruptions, and control costs through reliable, secure, and innovative technology solutions. At Skycomp,...


  • Fort Saskatchewan, Alberta, Canada Rockwood Service Corporation Full time

    Job OverviewRockwood Service Corporation is a holding company for exceptional businesses providing asset protection solutions. We evaluate the structural integrity of critical energy, industrial, and public infrastructures.We are seeking a highly motivated and detail-oriented Regional Controller to oversee financial operations across multiple Canadian...


  • Saint John, Canada American Iron and Metal Full time

    Company Description ARE YOU CUT OUT FOR AIM RECYCLING? Take recycling to a global scale. Join us in our mission to recycle more than 3 000 000 tons of metal every year across the globe. At AIM Recycling, we recycle metals to the maximum of their capacity. For more than 80 years, we have been uniting our strengths to make a positive difference. Join our...


  • St. John's, Newfoundland and Labrador, Canada International Executive Service Corps Full time

    At DHL, our people are our greatest asset Everyone's contribution drives us to be the world's #1 logistics company.Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're...


  • Fort Saskatchewan, Alberta, Canada Rockwood Service Corporation Full time

    Company OverviewRockwood Service Corporation is a trusted provider of technology-enabled asset protection solutions for critical energy, industrial, and public infrastructure evaluation. With a commitment to delivering a Higher Level of Reliability, Rockwood offers a comprehensive range of capabilities including inspection, NDE/NDT, failure analysis, rope...


  • St. Thomas, Canada Ontario Clean Water Agency Full time

    The Ontario Clean Water Agency (OCWA) believes in Our Communities, Our Environment and Our People. As a trusted partner to municipalities, First Nations communities, businesses, governments and institutions across Ontario, we provide our clients with total solutions in water and wastewater. We are dedicated to working closely with our clients to help them...


  • Fort Saskatchewan, Alberta, Canada Rockwood Service Corporation Full time

    Job TitleRegional ControllerJob SummaryWe are seeking a results-driven Regional Controller to lead financial operations across multiple Canadian locations. As a key member of our team, you will be responsible for managing financial reporting, budgeting, and forecasting processes to ensure compliance with company policies and regulatory requirements.Key...


  • St. John's, Newfoundland and Labrador, Canada Fundy Regional Service Commission Full time

    Fundy Regional Service Commission seeks a skilled Human Resource professional to join its administrative staff as an Employee Experience Director.The role involves providing expert people management support to the Commission's 62 employees, developing and implementing comprehensive HR strategies that align with the organization's vision, leading all aspects...


  • Fort Erie, Canada Livingston International Full time

    **Assistant Manager, Service Delivery** Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and...


  • Fort Saskatchewan, Alberta, Canada Rockwood Service Corporation Full time

    Position SummaryRockwood Service Corporation is a holding company for exceptional businesses such as Echo NDE Inc., Bakos NDT Ltd, TriQuest NDT Ltd., and Nextgen Tank Inspection Ltd. Rockwood is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and...


  • St. John's, Newfoundland and Labrador, Canada Medavie Full time

    Maintenance and support are crucial for the delivery of high-quality services. We're seeking a seasoned IT Service Delivery Manager to lead our team in ensuring the successful deployment of technology initiatives.Key ResponsibilitiesAs a Release Coordinator, you'll oversee:The strategic planning and execution of technology releases, ensuring minimal...


  • Saint John, Canada RST Industries Full time

    **Regional Sales Manager** RST industries is a recognized leader in safe, efficient tank transportation throughout Atlantic Canada, Ontario, Quebec and the eastern United States. In addition to conveying cargo in line with top tier industry standards, RST also provides emergency response services throughout Atlantic Canada. We are currently seeking a...


  • St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Managed Services Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides...


  • Fort St. John, Canada ABC Recycling Full time

    The RoleABC Recycling Ltd. is seeking a seasoned professional to lead our metals recycling facility in Fort St. John, B.C. The successful candidate will be responsible for directing all business operations, providing leadership to yard staff, and building lasting customer relationships in the region.The General Manager will oversee environmental, health &...


  • Fort St. John, Canada HealthMatch BC Full time

    Northern Health is seeking a talented Pain Management Physician to join our team in Fort St John. As a member of our team, you will play a key role in developing and implementing a comprehensive pain management program for patients in our region.You will work closely with other healthcare professionals to provide coordinated care to patients with chronic...


  • Fort St. John, Canada GeoVerra Full time

    **What the position entails**: Does the opportunity to work with a company that supports employee wellness, offers a flexible work program, and puts safety on a pedestal interest you? Are you a visionary with a democratic leadership style who would be excited by leading and developing a growing, creative, dynamic, and cross-functional team? Do you enjoy...


  • Fort St. John, Canada GeoVerra Full time

    **What the position entails**: Does the opportunity to work with a company that supports employee wellness, offers a flexible work program, and puts safety on a pedestal interest you? Are you a democratic leader who would be excited to lead and develop a growing, creative, dynamic, and cross-functional team? Do you enjoy leading by example and watching...

  • Only 24h Left: BAND 6

    3 weeks ago


    Fort St. John, Canada British Columbia Public Service Careers Full time

    Posting Title: Associate Indigenous Child Welfare Director Position Classification: Band 6 Union: N/A Work Options: Hybrid Location: Multiple Locations, BC CA Salary Range: $141,800.04 - $173,500.11 annually Close Date: 3/11/2025 Job Type: Regular Full Time Ministry/Organization: BC Public Service -> Children & Family Development Ministry Branch /...