AWS Solution Architect

Why NeuraFlash:At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customersConduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivityFacilitate business process reviews to identify customer requirements and processesEducate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloudLead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROITranslate customer requirements into contact center design, leveraging best practices, and other AWS ServicesOversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standardsAct as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and prioritiesDrive best practice contact center design into each and every aspect of solution deliveryEffectively manage all aspects of project and customer communicationsDeliver customer end user training and documentationExercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior managementLead vision and strategy discussions with contact center and customer service leadership and managementQUALIFICATIONS:Experience building integrations across WFM, CRM, and contact center solutionsExperience with communications protocols and APIs such as WebRTC and SIPExperience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customersStrong troubleshooting and debugging skillsExperience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center RoutingKnowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeployContact Center architecture knowledgeExperience in technology/software sales, pre-sales, or consultingAdvanced knowledge of AWS services and cloud architectureSalesforce knowledge and familiarity with Salesforce Service CloudContact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)Experience with WorkForce Management solutionsExperience working with outbound dialers and campaign managementKnowledge of software development methodologies such as Agile and ScrumAWS Developer Associate Certification or ProfessionalAWS Solution Architect Certification or ProfessionalWhat’s it like to be a part of NeuraFlash?Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.Travel: Get ready to pack your bags and hit the road For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem We build a culture of trust and understanding. We value good work not the hours in which you get it doneCollaboration: You have a voice here If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employeesCreate a Job AlertApply for this jobFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *How did you hear about this job? * Select...Which Province do you reside in? * Select...How many years of experience do you have with Amazon Connect? * Select...Have you been hands on in delivering a production deployment for a Contact Center implementation? * Select...Are you authorized to work lawfully in Canada for NeuraFlash? * Select...I certify that the information provided in this application, including my resume and any accompanying documents, is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from employment or, if discovered after employment begins, may result in termination.I further attest that I am the individual completing this application and that all information provided reflects my own qualifications, experience, and identity. * Select... #J-18808-Ljbffr