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Business System Analyst
2 months ago
Position Title: Lead Business Systems Analyst, Enterprise Platforms
Reports To: Technology Manager, Enterprise Platforms
Department: IT Corporate Services
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: We are seeking a highly motivated Lead Business Systems Analyst to join our Enterprise Content Management IT team In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams. They will also be responsible for the overall delivery of Non-Discretionary Production Support Incident Resolution, and management of incoming Discretionary Enhancement Requests supporting Equitable capture, imaging and workflow applications across the Enterprise of business teams (Individual, Group, S&R and Corporate).
We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate technical collaborator that gets excited about defining, supporting, and enhancing business critical workflows with automation across the enterprise? b>
- Request Management responsibilities include the following:
- Partnering with business leaders to understand overall priorities across the line of business enhancement requests
- Managing a schedule of key enhancement initiatives and implementations
- Ensuring self-service reporting of all enhancement request work is provided to the lines of business
- Responsible to solicit pertinent information regarding a request for the purposes of assessing risks associated to the release or change
- Project Delivery responsibilities include the following:
- Provide systems analysis, problem solving and translate business requirements into functional solution specifications for larger complex ECM and cross system projects
- Conduct reviews and provide feedback on functional solution specifications, system flow charts, diagrams and technical architecture documents prepared by BSA’s on the team
- Perform quality assurance testing, including creation and execution of test strategies, test plans and test cases and defect management, to ensure solution quality and functional acceptability
- Production Support responsibilities include the following:
- With a combined customer service, analytical, and technical focus, this role will drive the daily production support operations and activities for the ECM support team
- Overall, Team Lead responsibilities:
- Provide technical, task and functional direction to the production support analysts (BSA’s and Developers). This includes technical and non-technical: prioritization and resource assignment; operational process management; technical mentoring, growth, and development; and escalation management, quality assurance and controls.
