Senior Manager, Delivery

7 days ago

Mississauga, Ontario, Canada Bell Full time

Req Id:422097

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

The Senior Manager of Delivery – Data Centre is a critical leadership role within our Professional Services organization. This individual will be responsible for the successful delivery of complex datacenter and hybrid cloud projects, ensuring client satisfaction, on-time and within-budget project completion, and the development of strong client relationships. The role requires a deep understanding of datacenter technologies, hybrid cloud architectures, and a proven track record of leading and mentoring high-performing teams.

Key Responsibilities
  • Project Delivery: Lead and manage a portfolio of complex datacenter and hybrid cloud projects, ensuring projects are delivered on time, within budget, and meet or exceed client expectations. This includes developing high level project plans, managing resources, tracking progress, and mitigating risks.
  • Team Leadership & Mentorship: Lead and develop a high-performing team of technical engineers and specialists. Provide mentorship, coaching, and performance management to foster collaboration and a supportive team environment nationwide.
  • Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for project-related communication and issue resolution. Proactively identify and address client concerns, ensuring a positive client experience.
  • Resource Management: Manage a team of approximately 10 data center engineers / specialists, optimizing personnel and budget for maximum efficiency. This includes strategically partnering with external vendors and hiring contractors as needed to meet project deadlines.
  • Financial Management: Track project financials, manage budgets, and forecast project costs accurately. Identify and address potential cost overruns proactively.
  • Risk Management: Identify, assess, and mitigate project risks throughout the project lifecycle. Develop and implement risk mitigation plans to minimize potential project delays or cost overruns.
  • Process Improvement: Continuously evaluate and improve project delivery processes, identifying opportunities for increased efficiency and effectiveness.
  • Technical Expertise: Possess a strong understanding of datacenter technologies, hybrid cloud architectures, and relevant industry best practices. Provide technical guidance to project teams as needed.
  • Sales Support: Collaborate with sales teams to provide technical expertise and support during the sales process, contributing to accurate project scoping and proposal development.
Critical Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
  • 5+ years of experience in IT infrastructure management, with a strong focus on storage, hybrid cloud, and data center technologies.
  • 5+ years of experience in a leadership or management role, leading and mentoring technical teams.
  • Proven experience in managing complex projects, utilizing Agile methodologies preferred.
  • Deep understanding of storage technologies (SAN, NAS, object storage), cloud platforms (AWS, Azure, GCP), virtualization technologies (VMware, Hyper-V), and data center infrastructure.
  • Strong budgeting and financial management skills.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to build relationships with clients at all levels.
  • Strong problem-solving and analytical skills.
  • Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, VMware Certified Professional) are highly desirable.
  • Writing, presentation and communication skills in English (French would be a nice to have).

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 03/28/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Toronto

Bell,one of Canada's Top 100 Employers.

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