Full Time Retail Store Manager

3 weeks ago

Ottawa, Canada Canna Cabana Waterloo Full time
p>Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Key Duties & Responsibilities

Sales Associate Support:

  • Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license.
  • Train all team members on work procedures and policies so that everyone understands what's required to do a great job.
  • Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team.
  • Assist in building a weekly staff schedule that complies with labor policies.
  • Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts.
  • Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores.
  • Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.

Sales and Customer Service:

  • Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
  • Provide complaint resolution to ensure satisfaction of all customers and patients.
  • Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion.
  • Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
  • View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
  • Track all employee and store sales daily to ensure optimal performance.
  • Analyze core metrics to better understand store performance in order to beat and exceed goals.
  • Utilize approved employee incentives to drive sales and boost morale.
  • Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews.

Daily Store Operations:

  • Maintain store compliance with all local, state and federal regulations, organize and communicate all required reporting, paperwork, and state tracking system recording.
  • Assist AGCO with inventory, sales, and compliance audits.
  • Implement and oversee security, reporting and cash management procedures related to opening and closing the store.
  • Be responsible for facility maintenance and troubleshooting as necessary including proper upkeep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
  • Ensure that the sales floor is adequately stocked at all times.
  • Keep track of all expiring products and promote sales as needed.
  • Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.
  • Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
  • Comply with all HR policies, including confidentiality and non-disclosures.

Qualifications and Requirements of an SM:

  • Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
  • AGCO CannSell license required along with clean police record check.
  • 5-6+ years of management experience in retail.
  • Have a valid Cannabis Retail Store Manager license or ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO.
  • Sound knowledge of Cannabis plants and different strains of Cannabis.
  • Knowledge of standards of Cannabis Retail stores set by AGCO.
  • Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must
  • Organized, flexible, and empathetic.
  • Excellent leadership and management skills.
  • Strong time management and prioritization skills.
  • Knowledgeable about the cannabis industry and its policies and laws.
  • Ability to work any shift based on business needs, Monday to Sunday.
  • Ability to work nights, holidays and weekends and different locations.

Job Type: Full-time

Why You Should Apply:

  • The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.

    To get CannSell license please visit -

    CannSell Standard | CannSell.

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