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Ambassador (Part-Time)

1 month ago

Ottawa, Canada Wawanesa Insurance Full time
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Date: Dec 5, 2024

Location: Ottawa, ON (Hybrid), CA Moncton, NB (Hybrid), CA Kitchener, ON (Hybrid), CA North York - Toronto, ON (Hybrid), CA Dartmouth, NS (Hybrid), CA

Company: Wawanesa Insurance

Job ID: 8822


Working Business Language: English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. 5-hour shift (37.5 hours weekly) within the core hours of 7:00 AM to 7:00 PM (Eastern Time), Monday through Friday. During the first 5 weeks of training, the shift will be from 8:30 AM to 4:30 PM (Eastern Time). After training, the shift may be from 11:00 AM to 7:00 PM (Eastern Time), with specific hours determined by business needs and seniority.


About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. br/>

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. 7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. br/>

Job Overview

As a Claims Service Ambassador, you would contribute to Wawanesa’s goal of delivering an exceptional and consistent claims experience through responding to inbound and outbound inquiry calls as well as first notice of loss auto and property claims.


Job Responsibilities


  1. Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
  2. Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
  3. Within a limited scope, adjust claim in a proactive manner.
  4. Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
  5. Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
  6. Coordinate services with vendors such as appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
  7. Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Qualifications
  1. Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  2. 2-3 years of Customer Service experience.
  3. Bilingualism in French and English is an asset.
  4. Able to handle large call volumes on a daily basis, within a call center environment.

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