AWS Connect Architect

4 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Halton Hills Surrey London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario W, Canada Software International Full time

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.Role(s) Required: AWS Connect ArchitectLocation: Remote (Canada/US)Required Start Date: ASAPRequired End Date: 6 months + renewType: ContractTotal Hours Approved Per Role: 40h/weekRate: Open based on expectations but target rate is $80-100/hr C2CEnd Client Location: US/CanadaEnsure customer success in building and launching Amazon Connect solutions for customersConduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivityFacilitate business process reviews to identify customer requirements and processesEducate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloudLead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROITranslate customer requirements into contact center design, leveraging best practices, and other AWS ServicesOversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standardsAct as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and prioritiesDrive best practice contact center design into each and every aspect of solution deliveryEffectively manage all aspects of project and customer communicationsDeliver customer end user training and documentationExercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior managementLead vision and strategy discussions with contact center and customer service leadership and managementQUALIFICATIONS:Experience building integrations across WFM, CRM, and contact center solutionsExperience with communications protocols and APIs such as WebRTC and SIPExperience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customersStrong troubleshooting and debugging skillsExperience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center RoutingKnowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeployContact Center architecture knowledgeExperience in technology/software sales, pre-sales, or consultingAdvanced knowledge of AWS services and cloud architectureSalesforce knowledge and familiarity with Salesforce Service CloudContact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)Experience with WorkForce Management solutionsExperience working with outbound dialers and campaign managementKnowledge of software development methodologies such as Agile and ScrumAWS Developer Associate Certification or ProfessionalAWS Solution Architect Certification or ProfessionalPrior Contact Center Experience with Genesys development is highly desired #J-18808-Ljbffr

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