Business and Implementation Specialist

7 days ago

Ottawa, Canada Multiview Corporation Full time
p>Implementation Consultant, Materials Management (Remote within North America)

Reporting to the Manager of Implementation, we’re seeking an experienced, passionate Implementation Consultant, Materials Management to join our team. This role is an excellent opportunity to contribute to the creation and maintenance of strong client relations throughout the assigned project, leading to the successful software implementation of Multiview Financial Software with a focus on Materials Management.

As an Implementation Consultant, Materials Management, you will play a critical role in helping our clients with their software implementation. You will work directly with clients and internal departments to ensure a successful implementation deliverable within the project scope and budget, providing product recommendations, configurations, and technical guidance for integrations and effective technical solutions.Being the “go-to” specialist for all things Materials Management.Collaborating with our internal teams for Materials Management implementations.Improving existing implementation practices around Materials Management.At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.The successful candidate will be a highly motivated team player, who effectively engages with clients and has prior experience working as a Material Management Specialist within the healthcare industry championing operational tasks using different Materials Management Information Systems (MMIS) or ERP Software.The Implementation Consultant is an excellent problem solver, communicator and someone who can meet our clients requirements in a fast-paced, growing technology company while maintaining a positive attitude in a technical client-facing function.Work with new clients to assist them with transitioning from a legacy financial system to Multiview Financial Software.Collaborate with Multiview’s Implementation team, processes, and methodologies in the development, management, and execution of client project plans.Perform detailed analysis, proactively identifying complex business process workflows and requirements to propose appropriate system solutions.Prepare project plans and work with new clients to identify, interpret, validate, and document project requirements and milestones.Map client business requirements, processes, and objectives.Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.Interact closely with Client Support team to resolve client issues relating to Materials Management.Provide coaching and training to new staff around the utilization of Materials Management.Work with internal departments as a subject matter expert to develop implementation best practices for Materials Management.Support new clients in their go-live process, facilitate technical discussions, whiteboarding for project integrations and technical solutions.Document and manage project deliverables, risks, and actions.Provide regular Implementation status reports to key stakeholders, highlighting critical issues and the overall status of assigned projects; li>Maintain a highly detail-oriented view of client project plans, while exercising good interpersonal and organizational skills to develop strong client relationships.Prioritize and manage multiple tasks simultaneously while adhering to deadlines; li>Support clients through all phases of the implementation as required, including requirements and escalations.Deal with confidential data and adhere to applicable data protection acts such as HIPAA standards.Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients.Implementation Managers and team Work Smart – You are proactive in anticipating and resolving problems with minimal supervision and use strong analytical and problem-solving skills to meet the requirements of the project. You can handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure a smooth client support experience and operational excellence.People First – You demonstrate high levels of emotional intelligence and empathy towards all internal and external stakeholders.A degree, diploma, or certification in Accounting, Commerce, Bookkeeping, or related Materials Management experience within the healthcare industry.Experience Level: 2-4 years in a Materials Management role or related experience Passion for client success, technology, and software implementation.Strong aptitude for software usage– preferably in the Financials/Enterprise products and services, financial software, Materials Management etc.Excellent communication, presentation, training/coaching, and interpersonal skills in a client-facing role are required.Strong organization, planning, prioritization, and time management skills with a great sense of urgency to organize, schedule, and facilitate meetings effectively.Experience demonstrating Multiview’s core values, building, and advancing the reputation of the company and its clients.Prior ERP or Multiview Financial Software experience.Prior software implementation experience.Prior experience working in a SaaS/Software industry.

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