Chief Digital Officer

1 week ago

Vancouver, British Columbia, Canada CSC Generation Enterprise Full time

CSC Generation Enterprise (CSC) is an AI-enabled multi-brand platform that acquires and transforms retailers into profitable, digital-first, consumer-centric businesses. CSC's retail platform is purpose built around its core M&A strategy and drives alpha by encoding revenue growth, unit margin management, and other expert-level retail practices into automation and AI. CSC owns and operates more than 10 retail, eCommerce, and wholesale brands, including Sur La Table, Backcountry, and One Kings Lane.

The Chief Digital Officer (CDO) will be a strategic leader responsible for spearheading and overseeing the company's digital business. The ideal candidate will have a proven track record of leveraging technology to enhance business operations, improve customer experiences, and drive revenue growth. This role requires a visionary, out of the box thinker with the ability to balance innovation, data-driven decision-making, and operational excellence.

This position will report into the CEO.

What you get to do every day:
  1. Digital Strategy & Growth:
    • Develop and implement strategic plans that meet the Company's aspirations and financial goals.
    • Identify and evaluate digital opportunities that drive competitive advantage and enhance customer value.
    • Collaborate with executive leadership to ensure digital initiatives align with organizational goals.
    • Oversee the company's paid acquisition marketing efforts and expand the program efficiently and with a focus on data driven growth.
    • Create and execute on strategies that further enhance the omni-channel business and blur the lines between digital and brick & mortar.
  2. Leadership:
    • Drive the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
    • Provide inspirational leadership and direction and ensure the continued development and management of a high performing team.
    • Bring an entrepreneurial mindset to the role, exploring innovative digital strategies, taking calculated risks, and driving transformative change within the company.
  3. Product & Technology:
    • Define enterprise roadmap for developing products and features that enhance the customer experience and drive conversion and profitability.
    • Evaluate and implement digital tools and platforms to streamline operations and enhance efficiency.
  4. Customer Experience Enhancement:
    • Champion customer-centric digital experiences across all touch-points.
    • Implement strategies to enhance the overall customer journey through digital channels.
  5. Data-Driven Decision Making:
    • Leverage data analytics and insights to inform decision-making processes.
    • Implement data-driven strategies for marketing, sales, and operational effectiveness.
What you bring to the role:
  • Proven experience as a CDO or in a similar senior digital leadership role.
  • Prior start-up experience.
  • Demonstrated ability to develop and implement successful strategic plans.
  • Deep understanding of financial strategies and finance-related performance metrics.
  • Proven track record of successfully managing P&L for digital businesses, with a strong focus on revenue and profit growth.
  • In-depth knowledge of the digital marketing landscape, including SEO, SEM, social media, and e-commerce platforms.
  • Excellent communication and collaboration skills.
  • Strong leadership and people management capabilities.
  • Bachelor's degree in a relevant field; advanced degree preferred.
What's in it for you:
  • Competitive compensation.
  • Medical/Dental/Vision benefits through Greenshield- Health Benefits 100% employer paid
  • Company Provided Life Insurance equal to one year salary.
  • RRSP matching.
  • 3 weeks' vacation + 5 Paid Sick Days.
  • Birthday off with pay
  • Paid holidays.
What our interview process looks like:
  1. Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you're also interviewing us
  2. Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently.
  3. Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you've faced. Be prepared with detailed examples. Concise and well-organized answers are ideal.
  4. Step 4: Offer This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you'll be excited about.

CSC Generation family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.

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