Admissions Coordinator Team Lead

Admissions Coordinator Team Lead page is loaded## Admissions Coordinator Team Leadlocations: UBC Vancouver Campus - Vancouver, BC, Canadatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR22803Staff - Union### ## **Job Category**CUPE 2950## Job ProfileCUPE 2950 Salaried - Unique Job (Gr9)### ## **Job Title**Admissions Coordinator Team Lead### ## **Department**Applicant Services | Undergraduate Admissions | Enrolment Services### ## **Compensation Range**$4,959.00 - $5,532.00 CAD Monthly### ## **Posting End Date**November 21, 2025**Note:** Applications will be accepted until 11:59 PM on the Posting End Date.**Job End Date**OngoingAt UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.**Job Description Summary** The Coordinator Team Lead is responsible for supervising a team of sessional Admissions Coordinators. This role is responsible for a team of 4-6 full time sessional Admissions Coordinators who are themselves responsible for the activities required to produce complete undergraduate admissions applications that are ready for evaluation, while providing complex admissions information to applicants and/or their parents. This position also performs the full responsibilities of the Admissions Coordinator (Student Info Support 4) role, while supervising the group and coordinating the team s day-to-day work. This position undertakes the development and delivery of the extensive annual training program. In the annual hiring process, the Coordinator Team Lead is responsible for the recruitment and selection of staff and makes recommendations for hiring successful candidates. The Coordinator Team Lead is responsible for establishing service delivery standards for file updating, email communication, and information disseminated by the Admissions Coordinator team and is accountable to upholding service excellence to ES and the broader community. The incumbent will also undertake straightforward admissions evaluations and Personal Profiles assessments as part of the University s Broad Based Admissions process. This position also liaises with a number of stakeholders including applicants and their parents, UBC faculty and staff, alumni, school counsellors and the general public. They oversee many points of contact through phone, email and in-person, and s/he must be able to provide specific, complex, and dynamic information to everyone with respect to accurate admission requirements. As a Coordinator Team Lead, they will also be called upon to make decisions on escalated and/or complex situations and communicate unpopular decisions to difficult and unsatisfied applicants. **Organizational Status** The Undergraduate Admissions office undertakes admissions on behalf of more than 30 undergraduate academic programs on both the Vancouver and Okanagan campuses. This involves communicating accurate admission requirements to prospective students; processing applications for admission; assessing admissibility; advising students as they progress through the admission process; and communicating the outcome of admissions decisions to applicants. Exercising judgment and applying policy and procedural instructions are inherent to Admissions work. The Coordinator Team Lead leads a sessional sub-team as part of the Undergraduate Admissions Coordinator team and reports directly to the Manager, Applicant Services. Regularly liaises with staff from across campus as well as staff from other units within Enrolment Services, prospective students, applicants, students, and the general public. The Coordinator Team Lead provides direct coaching, leadership and training to 4-6 CUPE2950 staff, establishes work priorities and provides direction during the absence of the Manager, Applicant Services. **Work Performed** - Oversees all office operations of the assigned sub-team of sessional Admissions Coordinators. Responsible for all HR-related issues including managing, hiring and the performance management of 4-6 CUPE 2950 staff - Establishes work priorities, day-to-day workflow processes and procedures to maximize effectiveness - Trains, mentors and supports staff that handle large volumes of documents for processing while also providing multi-faceted service to faculty, staff and students. Performs full scope of responsibilities of the Admissions Coordinator role (SIS 4). - Participates in annual sessional staff hiring. Responsible for the recruitment and selection of staff and makes recommendations for hiring successful candidates. - Develops and administers extensive training program and ensures delivery to all staff on an annual fall basis. Responsible for ongoing training and quality assurance, including answering questions from new staff and supporting continual learning. Acts as mentor and leader to new and returning sessional staff. May deliver training presentations to current staff and to other colleagues in Enrolment Services - Daily responsibilities include, but are not limited to; making decisions which highly impact student futures, ensuring accuracy of work performed by staff, ensuring deadlines are met and managing large volumes of work to be processed efficiently and accurately. Sets work priorities and delegates work as appropriate through strategic scheduling and staff meetings. - Responsible for identifying opportunities for process improvement; creates efficiencies to improve current processes for faster handling of high volumes of applications - Identifies difficult or particularly promising admission cases and brings them to the attention of the appropriate admissions staff and proposes solutions/strategies to resolve the situation - Conducts straightforward evaluations and makes admissions decisions based on set policies and regulations; determines applicant s admissibility to the specific program and year level standing - Analyzes Canadian and International educational documents to determine admissibility of applicant and assignment of transfer credit. Is fully informed on all University Senate regulations, policies and proposed amendments as they affect undergraduate admissions policy. - Administers Broad Based Admissions (BBA) reading and coordination including developing and organizing BBA training: scheduling participants and presenters, preparing and circulating materials, disseminating reading assignments and following up where required, and providing support to readers as needed - Evaluates and scores applicant Personal Profiles as part of the University s Broad Based Admissions process - Assesses prior study for transfer credit and assigns credit(s) for advanced credit curricula such as Advanced Placement courses and the International Baccalaureate program - Acts as a primary point of contact for all Xerox related issues regarding printing challenges. This is an extremely important component to the Undergraduate Admissions office as thousands of letters are printed to offer admission on both the Vancouver and Okanagan campus. Must be able to trouble-shoot daily challenges, and will work directly with the representative at Xerox to ensure the needs of UBC are met - Project work as assigned and other duties related to the qualifications and requirements of the job **Consequence of Error/Judgement** Exercises judgment and discretion based on thorough knowledge of established policies and procedures. Inaccuracies, failure to meet deadlines and inability to communicate effectively and build relationships will affect the public perception of Undergraduate
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