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Retail Shift Leader

1 month ago

Kingston, Canada Fire & Flower Full time
b>About Us:
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District has quickly evolved to now over 160+ locations across Canada, The FIKA Company is the home of 9 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis, Ganjika House, Flower Haze, Prairie Records, Bud Supply and now, Lucid Cannabis. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Job Overview
The Shift Leader is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
The Shift Leader maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.
All Shift Leaders are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Shift Leader is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution. Strong knowledge of retail sales principles, methods, practices, and techniques.Ability to learn and adapt to sales software quickly.Proven data entry, data editing and typing skills.Excellent organizational and time management skills.Experience with cash management.Open and Close retail store, including activating and deactivating alarms.