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Client Service Advisor

1 month ago

Halifax, Canada VON Canada (Nova Scotia) Full time
div>Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days with an evening and weekends rotation (7-3pm / 10-6pm / 3-11pm and current rotation is every second weekend)
Union/Bargaining Unit: NSGEU
On Call: NoExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Looking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today

About us:

VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives.

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What you’ll do:Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning proceduresDaily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative dutiesWork closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needsSupport clients, nurses, and home support workers to ensure delivery of quality careWork in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlinesEnsure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third partiesOther duties/tasks as assigned by managerWhat we offer you:Competitive salaries and vacation timeTiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employeesDefined Benefit Pension Plan with company contribution for eligible employeesComprehensive orientation programOpportunities for skill development, eLearning, and career advancementExperience with new health care technology such as CellTrak and ProcuraBe part of a health care team that provides support to people in your community and frontline workersWhat you need:University/College education preferred, High School Diploma requiredOffice Administration Certificate, Medical Terminology Certificate, or equivalent experience is an assetProficiency with MS Office programs, Outlook, faxing software, and database managementExperience in a logistics or scheduling environment and experience with scheduling software such as Procura is an assetExperience in a health care environment is an assetPrevious customer service experience in a contact center environment is considered an assetExperience in a unionized environment is considered an assetA current and original copy of a satisfactory Criminal Records Check is required upon the start of your employmentThe use of Personal Protective Equipment (PPE) may be requiredWork conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. br>
Attention Current Employees (Internal Applicants):If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler #