Resident Experience Coordinator

2 weeks ago

Toronto, Canada Greenwin Corp. Full time

This range is provided by Greenwin Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$55,000.00/yr - CA$55,000.00/yr Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties In this role, you’ll be the go-to person for resident satisfaction and the first point of contact for prospective residents—helping to shape a warm, connected, and welcoming community. What You’ll Get To Do: Develop and implement initiatives that boost resident satisfaction and build a strong sense of community. Plan and host engaging resident events, programs, and activities. Act as a key liaison between residents and management, addressing concerns with empathy and efficiency. Conduct surveys to gather feedback and improve resident services based on insights. Collaborate with vendors and local partners to offer exclusive resident perks and promotions. Oversee the maintenance and functionality of resident amenities and facilities. Assist new residents with onboarding, ensuring a smooth move-in experience. Maintain accurate resident records and support the site team with administrative tasks. Manage purchase orders, contractor scheduling, and suite marketing efforts as needed. Respond professionally to resident inquiries—both in person and by phone—with a customer-first attitude. Recommend and implement service improvements in collaboration with the property team. Stay informed on industry trends to continuously elevate the resident experience. Who You Are : College Diploma in Business Administration Preferred knowledge/experience in Property Management Strong communication and interpersonal skills Exceptional customer service and organizational skills Proficient with computer software, specifically MS Office Knowledge of Yardi preferred Patient and understanding with residents Team player who has the ability to multi-task in a fast-paced environment Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting accessibility@greenwin.ca. We encourage all qualified candidates to apply. Seniority level Entry level Employment type Full-time Job function Other #J-18808-Ljbffr

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