Senior Vice President, Digital

1 week ago

Old Toronto, Canada Scotiabank Full time
Title: Vice President, Employee Digital Experience

Requisition ID: 211767

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Position Overview:

The Vice President of Employee Digital Experience, based in Toronto, Ontario, will lead the strategic direction and 7 x 24 operational responsibilities for end-user support services within Scotiabank, globally. This role demands a deep technical understanding of end-user productivity tools and management platforms, alongside a robust knowledge of relevant financial services regulatory and compliance requirements, especially those in Canada and the United States. The successful candidate will be a passionate advocate for our employees, ensuring that the digital tools provided by the Bank enhance their work experience and productivity.

Scope of Role

The Vice President, Employee Digital Experience leads a team of approximately 600 employees and contractors across 15 countries in the Americas, Europe and Asia, and oversees a ~$40 million operating budget in support of 90,000 Scotiabank employees, worldwide. Four direct reports of the VP are responsible for IT Service Desk, Field and Deskside Support, Executive IT Support and Employee Collaboration Tools.

Key Responsibilities:

  • Strategic Leadership:
    • Leverage extensive technical expertise and experience to develop and implement a robust global strategy for employee digital experience that aligns with the Bank's business goals and enhances employee productivity.
    • Lead a diverse, global team of professionals in delivering high-quality technology solutions and support services to Bank employees across all geographies.
  • Technical Expertise:
    • Maintain a deep knowledge of end-user productivity tools and management platforms, including but not limited to:
      • Microsoft 365
      • Google Workspace
      • Collaboration tools (e.g., Slack)
      • Virtual meeting platforms (e.g., Zoom, Webex)
      • Document management systems (e.g., SharePoint, Confluence)
    • Lead the technical and commercial evaluation, selection, negotiation and deployment of new tools and technologies that improve and support the employee digital experience.
  • Regulatory Compliance and Information Security:
    • Ensure that all employee digital experience initiatives comply with relevant regulatory requirements, internal Bank policies and industry best practices.
    • Collaborate closely with the information security team to address security and risk considerations in all technology deployments and ensure that employee tools are safe and compliant.
    • Actively participate in developing and implementing security policies and standards that safeguard employee and customer data and maintain system integrity.
    • Understand and apply the Bank’s risk appetite and risk culture to day-to-day activities and decisions.
  • Transformation Initiatives:
    • Spearhead transformative projects aimed at enhancing the employee digital experience through innovative and cutting-edge solutions.
    • Monitor industry trends and emerging technologies to proactively identify opportunities for improvement.
  • Advocacy and Communication:
    • Serve as the voice of Bank employees in technology discussions, ensuring their needs and concerns are heard and prioritized in decision-making processes.
    • Foster a culture of continuous improvement and user-centric design in all technology initiatives.
  • Performance Management:
    • Develop and implement metrics and KPIs to assess the effectiveness of employee digital experience initiatives and overall satisfaction.
    • Regularly report on performance outcomes to senior leadership, making data-driven recommendations for enhancements.
    • Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.
  • Collaboration and Stakeholder Management:
    • Build strong relationships with key stakeholders, including IT teams, business leaders, and external partners, to ensure alignment and support for digital initiatives.
    • Lead cross-functional teams to deliver integrated solutions that meet the needs of employees and the organization.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering or a related field; advanced degree preferred.
  • Minimum of 10 years of experience in end-user support, with at least 5 years in a global leadership role within the financial services industry.
  • Deep technical knowledge of end-user productivity tools and management platforms.
  • Extensive understanding of regulatory requirements affecting technology in the financial services sector, particularly in Canada and the United States.
  • Well-established relationships with key vendors and industry groups.
  • Proven experience leading large-scale, global transformation efforts with a focus on employee experience, engagement and productivity.
  • Strong understanding of information security principles and practices, with experience successfully collaborating with security, risk and compliance stakeholders.
  • Exceptional communication and interpersonal skills, with demonstrated ability to influence stakeholders at all levels.
  • Strong analytical and problem-solving abilities and attention to detail, with a focus on delivering innovative and effective solutions within committed scope, cost and schedule.
  • English fluency mandatory. Preference given to qualified candidates with bilingual skills (English/Spanish).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#J-18808-Ljbffr

  • Digital Vice President

    2 weeks ago

    Old Toronto, Canada ExecThread Full time

    p>The Company is seeking a Vice President for Supermarket Analytics to lead the Loyalty and Analytics function within the division. The successful candidate will be responsible for developing and owning the data and analytics strategy, driving agility with advanced insights, and partnering with business units to achieve data accuracy and process...

  • Executive Assistant To a Senior Vice President

    1 month ago

    Old Toronto, Canada iA Financial Group Full time

    The Senior Vice-President, Distribution sector is looking for an Executive Assistant to support the Senior Vice-President of Distribution.Are you a seasoned employee who likes to increase efficiency by managing several files at the same time related to distribution? p>Reporting directly to the Senior Vice President, Distribution, as Executive Assistant, you...

  • Senior Vice President, Digital

    6 days ago

    Old Toronto, Canada Weareother Full time

    p>Position: Vice President, Client ServicesLocation: Toronto, ON (Hybrid)Experience Required: Management | Digital Media | P&L OwnershipCompany OverviewOther. is on a mission to raise the bar on quality, accountability, and transparency in the advertising industry - for both our clients and our people. While we have exacting standards, we also have a stark...

  • Senior Vice President, Digital

    1 week ago

    Old Toronto, Canada Scotiabank Full time

    p>Position Overview:The Vice President of Employee Digital Experience, based in Toronto, Ontario, will lead the strategic direction and 7 x 24 operational responsibilities for end-user support services within Scotiabank, globally. This role demands a deep technical understanding of end-user productivity tools and management platforms, alongside a robust...

  • Senior Vice President, Digital

    2 weeks ago

    Old Toronto, Canada Scotiabank Full time

    Title: Vice President, Employee Digital ExperienceRequisition ID: 211767Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Position Overview:The Vice President of Employee Digital Experience, based in Toronto, Ontario, will lead the strategic direction and 7 x 24 operational responsibilities for end-user...

  • Senior Vice President, Digital

    2 days ago

    Old Toronto, Canada Scotiabank Full time

    Title: Vice President, Employee Digital ExperienceRequisition ID: 211767Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Position Overview:The Vice President of Employee Digital Experience, based in Toronto, Ontario, will lead the strategic direction and 7 x 24 operational responsibilities for end-user...

  • Senior Vice President, Digital

    2 months ago

    Old Toronto, Canada Tbwa ChiatDay Inc Full time

    h3>Vice President, Growth (Acquisition & Retention)Toronto, ON, CanadaKensington Tours is an award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations. Our brand promise is ‘to create the experience that changes the life’, and with our growth plans, we are looking for passionate...

  • Senior Vice President Support Specialist

    3 weeks ago

    Old Toronto, Canada iA Financial Group Full time

    Job OverviewWe are seeking an experienced Senior Vice President Support Specialist to join our team at iA Financial Group.Key ResponsibilitiesProvide administrative support to the Senior Vice President, including managing incoming and outgoing communications, coordinating activities, and preparing drafts of administrative communications.Organize meetings and...

  • Vice President, SuperMarket Analytics

    2 weeks ago

    Old Toronto, Canada ExecThread Full time

    The Company is seeking a Vice President for Supermarket Analytics to lead the Loyalty and Analytics function within the division. The successful candidate will be responsible for developing and owning the data and analytics strategy, driving agility with advanced insights, and partnering with business units to achieve data accuracy and process requirements....

  • Senior Vice President, Asset Management

    7 days ago

    Old Toronto, Canada SickKids Foundation Full time

    p>Vice President, Information Management and Technology SICKKIDS FOUNDATION IS ON THE HUNT FOR AN EXTRAORDINARY VICE PRESIDENT, INFORMATION MANAGEMENT AND TECHNOLOGY SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year....

  • Transformational Leader for Digital Solutions

    3 weeks ago

    Old Toronto, Canada Digital Associates Full time

    At Digital Associates, we're pushing the boundaries of customer experience with machine learning, data science, and software engineering expertise.About UsWe're a team of innovators, taking calculated risks and embracing continuous learning to transform the way Canadians interact with our platform.The OpportunityWe're seeking a strategic leader to drive...

  • Senior Vice President, Client Services and Digital Transformation

    3 months ago

    Toronto, Canada Stonewood Group Inc. Full time

    h3>Enterprise Software – Vice-president Sales – Toronto About the Company As digital transformation shapes and disrupts the ways in which consumers and businesses communicate and interact, firms are working harder than ever to compete for the business of today’s tech-savvy consumers. Our client obsesses over customer experience. Their innovative SaaS...

  • Auto Retailer – Vice President, Digital Marketing

    3 months ago

    Toronto, Canada Stonewood Group Inc. Full time

    Auto Retailer – Vice President, Digital Marketing About the company With operations across North America, our client is among the largest, fastest growing and innovative automotive dealership groups in North America. With an obsession on superior customer experience, operational excellence and growth via acquisition, our client is intent on becoming the...

  • Senior Vice President, Digital

    3 months ago

    Toronto, Canada Stonewood Group Inc. Full time

    h3>Systems and Software – Vice-president – Innovation/growth About the Company  Our client is a well-established Canadian systems and software company that serves mission critical applications in sectors such as oil and gas, military, utilities, municipal, service providers and mining. p> Our client’s mission is to deliver the highest value to its...

  • Senior Vice President, Asset Management

    1 week ago

    Old Toronto, Canada SickKids Foundation Full time

    p>Vice President, Information Management and TechnologyABOUT USSickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit...

  • Digital Transformation Leader

    1 week ago

    Old Toronto, Canada Digital Associates Full time

    Digital AssociatesCompany OverviewDigital Associates is a leading provider of innovative insurance solutions, utilizing cutting-edge technology to transform the customer experience for millions of Canadians.Job DescriptionWe are seeking a highly experienced and strategic leader to oversee the development of our digital initiatives as Vice President of...

  • Senior Vice President, Brand Marketing

    3 weeks ago

    Old Toronto, Canada ExecThread Full time

    h3>Senior Vice President, Marketing, e-Commerce & DigitalThe Company is seeking an SVP for Marketing, e-Commerce, and Digital. The successful candidate will be responsible for leading and overseeing the development of comprehensive marketing strategies that align with business objectives and drive brand growth. This pivotal role requires a leader with a...

  • Senior Vice President, Digital

    3 months ago

    Toronto, Canada Stonewood Group Inc. Full time

    h3>Software – Vice-President Services – Canada About the Company  Our client is a well-established Canadian systems and software company that serves mission critical applications in sectors such as oil and gas, military, utilities, municipal, service providers and mining. p> Our client’s mission is to deliver the highest value to its customers with...

  • Senior Vice President, Digital

    4 weeks ago

    Old Toronto, Canada Kensington Full time

    p>Kensington is an award-winning luxury tour operator offering tailor-made, private-guided experiences to the world's most extraordinary destinations. Our brand promise is 'to create the experience that changes the life', and with our growth plans, we are looking for passionate and highly motivated sales professionals with travel experiences to be part of...

  • Senior Vice President, Capital markets

    3 months ago

    Old Toronto, Canada Colliers International Full time

    p> Senior Vice President, Capital markets page is loaded Senior Vice President, Capital markets Apply locations Toronto, Ontario, Canada posted on Posted 30+ Days Ago job requisition id JR13582 Make your next move an expert one.Work closely with the President, Capital Markets and Senior Leaders to lead business development and...