IT Senior Technical Analyst
5 days ago
Senior Support Analyst from the Company Horizon Computer Solutions, located in Saskatoon, SK, Canada. This job opening is for job seekers with a Bachelor's Degree in the Customer Service field.
Job Responsibility:Senior Support Analyst - Full-Time Permanent, 40 hrs a week Monday-Friday
As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, and Winnipeg.
Horizon is currently seeking a talented & energetic Full-Time Permanent Senior Support Analyst to join our Saskatoon, SK business unit. The Senior Support Analyst will work as escalation tech and support Horizon clients through onsite and remote servicing. They will also work as part of the Technical Team on projects and will service all Horizon Managed Services clients.
- Develop relationships with clients and assist them with their technical needs
- Ensure high quality customer service for our clients at all times
- Answer Service Desk phone calls to start client tickets at T1/T2 levels
- Assist projects team in project delivery
- Be available for after-hours emergencies
- Work alongside the Horizon Technical team to solve client issues
- Keep up on technology as it relates to client needs
- Maintain accurate ticket notes and time entries
- Maintain accountability for hours of utilization
- Be available to cover On Call rotation shifts
- Must have a Driver's License and access to a vehicle
Skills:
- Strong troubleshooting experience on Windows, Mac, and networking
- 3-5 years experience with Windows Server Operating systems
- Experience in server and storage system hardware assembly/deployment
- Experience in virtualization technology VMware and Hyper-V
- Strong experience in backup systems i.e. Veeam, Barracuda
- Experience in RMM and PSA systems
- Experience in Firewalls, switches, and Wireless networking
- Excellent written and verbal communication skills
- Exceptional problem-solving abilities
- Strong documentation skills
- Commitment to delivering exceptional customer service
- Proactive approach to continuous learning
- Willingness to pursue relevant certifications
Requirements:
- 5 - 10 years of technical support experience
- Degree or diploma in computer sciences
- More than 5 years of customer service experience
- A willingness to work through difficult IT problems
An additional requirement of this role is successfully completing a Criminal Record Check.
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Do you have a strong interest in technology?
Education:
- Bachelor's Degree (preferred)
Work Location: In person
Closed Date: 2024-10-09
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