Lead Technical Writer

OverviewBe among the first 25 applicants. Direct message the job poster from OpenText. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Job Location: Ottawa/ Richmond Hill/ Waterloo, ON, CAN (Hybrid)The Common Components unit provides shared software engineering services to global Product Management and development teams in the OpenText Products group. The Product Information team is an integral part of a software development team that strives for perfection and is committed to success. Technical writers contribute to products by creating sophisticated technical content across Content Management, Business Networks, SMBC, Cybersecurity, Digital Experience, Analytics, ADM and ITOM suites.Your Impact:As a technical writer at OpenText, you champion clarity in language and good documentation practices, continually looking to improve the content and the customer experience. You contribute to planning and writing concise and accurate help content to assist customers in adopting and working effectively with OpenText’s industry-leading Information Management products. In this role, you will collaborate with Product Management, Engineering, Product Design, UX Research, Customer Support, and various cross-functional teams to define documentation goals, prioritize tasks, and contribute to the overall customer experience. You will support the Product Information team by working with colleagues to build content strategies, contribute to department innovations, and produce user assistance information and videos.ResponsibilitiesLead projects and processes independently, focusing on individual deliverables and guiding others when needed.Author accurate and complete documentation while defining and following processes, guidelines, and operating procedures.Advocate for continuous improvement and be accountable for end-to-end processes, smaller-scale projects, and deliverables.Contribute and manage multiple documentation projects within established deadlines.Draw on your experiences to make informed decisions and consider impacts.Strengthen relationships and network with senior stakeholders through collaboration and offer guidance to others within your area of expertise.What you need to Succeed:Style: Microsoft Manual of Style, Minimalism, Structured authoringAuthoring tools/Technologies: Arbortext Editor, Flare, MarkDown, XML, HTMLProcess: Agile SAFeTracking and collaboration: ValueEdge, ConfluenceVideo/Graphics: SnagIT, Adobe Creative Cloud, VisioCloud-Based Technologies: AWS, GCP, Azure, SaaS and PaaSSource control-CI/CD: GitLabEmerging technologies: AI trends, tools, and best practices; prompt engineeringOne last thing:OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Software DevelopmentReferrals increase your chances of interviewing at OpenText by 2xSign in to set job alerts for “Technical Writer” roles.Related roles: Technical Writer, Mechanical and Controls Documentation; Instructional Designer- 6 month contract; Instructional Designer- Product Training and Information; Strategic Finance Analyst II (Business Partnership) #J-18808-Ljbffr