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Aftersales Applications Engineer
2 months ago
We believe that we can create a better future for our communities, customers, and employees by doing chemistry better. When we create safer, more efficient, more environmentally responsible chemistry and apply it using the best people and technology available we can make a huge impact.
With over 60 years of research & development driven progress in specialty chemistry, Guardian Chemicals has worked hard to earn our reputation as a leader in the space. Our team, unified through their shared vision and core values, work together to support our customers and the industries they serve to drive a cleaner, safer, and more efficient industry forward.
Based in Sturgeon County, Alberta, Guardian provides direct chemical, equipment, and specialized service technologists to a large variety of primary and secondary industries throughout Canada, the USA, and internationally. Guardian currently has three main divisions: industrial, water treatment, and wood products.
Purpose
The Applications Engineer is the primary service provider to ensure that Guardian treatment programs perform at the least cost operating scenario within customer sites. The Applications Engineer works closely with Account Managers, Subject Matter Experts, and the Industrial Sales Director to maintain a high level of customer satisfaction through achieving a high-performance standard.
What you will do
- Visit client sites to conduct chemical testing to ensure programs are at optimal levels.
- Write Technical Service Reports for clients which document successful application of chemical treatment programs within the DATAGUARD software application.
- Achieve target system performance through adjustment of chemical dosages and optimization of equipment.
- Assist in account management through ensuring inventories are maintained at proper levels and that all preventive maintenance is performed on equipment to ensure reliable operation and optimum performance.
- Work safely and with minimal supervision in all aspects of the role including vehicle travel to various sites.
- Ensure all hazard assessments are completed when necessary and provide training for customers on safe handling and procedures related to chemicals.
- Support the sales team through participation in new account set up and in training and mentoring new staff members.
- Ensure key account information and customer notes are accurate and up to date in the CRM.
- Continuously learn through extensive training and hands-on experiences to become a SAGD, Mining, and Industrial cleaning chemical specialist.
- Comply with and support our Quality and Environmental Health and Safety Policies and Procedures.
- Self-starter with the ability to get multiple tasks done within a workday.
- A strong mechanical aptitude and the desire to be in a hands-on role.
- Excellent organizational, planning, problem solving, decision making and time management skills.
- Excellent computer skills that include the use of MS Office Suite of products.
- Post-secondary education in Science or Engineering is considered an asset.
- Post-secondary experience with petroleum or chemical engineering systems is considered an asset.
The ideal candidate is a life-long learner and strives for career advancement through a progressive career strategy of becoming a Team Leader or Sales Account Manager. br/>
At Guardian Chemicals, We Believe Diversity & Inclusion Drive Innovation
- We are committed to the celebration of cultural differences, personal and professional values, and how these contribute to our culture and the communities we serve.
Guardian Chemicals Inc. provides a competitive base salary, benefits program, RRSP and Pension plan, Bonus plan and the opportunity to work with an industry leader in the chemical industry.
