Service Advisor

Are you a problem solver with a knack for success and customer service who is looking for more in their career? We are seeking a proactive individual who thrives in team environments to join our service team. As a Service Advisor, you will have the important role of Customer Service and helping with automotive challenges while fostering a culture of cooperation and efficiency. Level up your career with the 401 Group of Companies. Location: 640 Lorne Ave E, Stratford ON (Hyundai) Compensation: Up to $85,000 per year What You Will Be Doing: Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation Maintain accurate records by recording problems and corrective actions planned Update job knowledge by participating in educational opportunities; reading manufacturers' publications Other duties as assigned What You Bring to the Table: Excellent customer service skills Minimum 1-2 years as a service advisor, or in a related customer service role Dealership experience considered a major asset Valid G Drivers License Able to work flexible hours within our business hours including Saturdays So why work for us? The 401 Group of Companies is privately owned and 100% Canadian 30+ State-of-the-art facilities and an 80,000 sq ft. centralized service "Hub" A high energy, fast paced and fun work environment with various initiatives and rewards Individual and team-oriented coaching, mentoring, and training Opportunities for career path planning, growth, and advancement from within Health & wellness benefit enrolment opportunities Employee referral bonus opportunities Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar Perkopolis employee perk program enrollmentOn-site parking The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats. If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes. #J-18808-Ljbffr