Medical Secretary, Family Medicine

Medical Secretary, Family Medicine - (14094) Job Type Regular Full Time Organizational Department Sinai Health -> Mount Sinai Hospital -> Family Medicine Employee Group Non Union Location Granovsky Gluskin Family Medicine Centre - Toronto, ON M5T 3L9 CA (Primary)Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA Travel Requirement Hours (subject to change) N/A Salary Scale CAD $28.15 - $35.19 (2025 SH03) Job Description Sinai Health is looking for an experienced Medical Secretary to support our Family Medicine Department - Family Health Team at our Toronto Site. The Medical Secretary is part of a team which enables the organization to meet its goals in the provision of high‑quality, patient‑centred care. The Secretary provides primary clerical support to clinicians as well as interprofessional health providers (e.g., dietitians, diabetes nurse educator, nurses, nurse practitioners, social worker, pharmacist and psychologist) on the team through the coordination of team member schedules and administrative activities that further the achievement of the clinical, research and academic mission. In this role you will: Book appointments and register new patients into the ambulatory record management system Greet patients upon arrival, register, confirm all relevant details (e.g. health card number, address, etc.) and prepare their chart for consultation; answer telephone calls, refer urgent calls to the appropriate team member Screen, prioritize and process referrals and patient requests for appointments with members of the Interprofessional team; manage patient flow to optimize efficiency of the Interprofessional team members’ time Receive telephone calls from patients when the Interprofessional team members are unavailable Provide information over the phone to patients as appropriate and take messages to pass on to the Interprofessional team members; book appointment for follow‑up as per protocol or as directed by the Interprofessional team members; input client information and service plan information to the client health record as requested Assist in the planning and implementation of group and public sessions, booking rooms, creating flyers, invitations, ordering food. Co‑ordinate the individual team’s non‑clinical calendar including arranging meetings, conferences, and other appointments as required; interact with other hospital departments, laboratories and external medical institutions on behalf of patients and team members (i.e. book referral appointments, order repeat prescriptions, etc.) Prepare day lists and patient encounter forms for the next day’s clinic Perform other duties consistent with the job classification as required Job Requirements Mandatory Successful completion of a Medical Secretary or Business Administration Diploma from a recognized program or equivalent combination of education and experience 2 years of experience in secretarial/administrative role Applicants with proven equivalent and related training and experience may also be considered Preferred Previous experience with an electronic medical record (EMR) program Experience working in a clinical/health/customer service environment Previous experience in an ambulatory health care setting Skills and Knowledge High level of proficiency in using computerized patient booking systems Working knowledge of medical terminology Demonstrated achievement of good working relationships with colleagues, professional staff Ability to make administrative decisions within professional domain Proficiency in MS Office applications, e‑mail and ability to work with computerized databases Effective verbal and written communication skills, interpersonal and customer services skills Excellent organization and time management skills Excellent decision making, problem recognition, problem solving skills, negotiation and conflict resolution skills Demonstrated commitment to professional growth and development Demonstrated experience of working as part of a team Demonstrated satisfactory work performance and attendance record If this sounds like you and you feel ready to advance your clerical career within health care, apply now and let us know why you would be a great addition to our team. Open Date 11/3/2025 Posting Deadline 11/17/2025 All applications must be submitted by no later than 4:00pm of the posting deadline date. Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine‑preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess. Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld‑Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld‑Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto. As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email TalentAcquisitionAccommodation.msh@sinaihealth.ca. #J-18808-Ljbffr